Director of Operations (4 Wall Operation)
Capstone Logistics, LLC, Hagerstown, MD, United States
Capstone Logistics is a leading North American supply chain solutions partner with more than 600 operating locations and 14,500+ associates. We provide warehouse and distribution center support, fulfillment, last mile delivery, and supply chain optimization solutions. We are uniquely positioned to help our partners reduce costs while improving service execution.
POSITION SUMMARY:
The Regional Director of Operations is responsible for driving operational excellence and Partner satisfaction through full ownership of end-to-end warehouse (4-wall) operations across a multi-site region. This leader provides strategic direction, hands-on operational leadership, and accountability to a group of Site Leaders responsible for executing all warehouse activities within assigned facilities. This includes receiving, put-away, inventory control, order fulfillment, and shipping operations. The role requires a proven operator who can drive performance across labor, productivity, safety, service, and financial results in high-volume distribution environments. This position reports to the Vice President of Operations and requires up to 75% travel.
DUTIES AND RESPONSIBILITIES: Drive full ownership of 4-wall warehouse operations across multiple sites, ensuring consistent execution of receiving, storage, picking, packing, and shipping functions. Maximize operational efficiency using defined KPIs (CPH, UPH, dock-to-stock, order cycle time), continuously improving productivity and throughput. Ensure high levels of inventory accuracy, quality control, and operational discipline across all facilities. Lead, develop, and hold accountable Site Leaders, Operations Managers, and Supervisors across the region. Establish and enforce standard operating procedures (SOPs) and best practices across all warehouse locations. Own regional labor planning, workforce optimization, and staffing models to align with volume and productivity targets. Drive a safety-first culture, ensuring compliance with all company safety policies and regulatory requirements. Conduct regular site visits, operational audits, and performance reviews to ensure consistent execution and identify improvement opportunities. Manage and deliver against regional P&L and cost control targets, including labor spend, operating costs, and margin performance. Plan, implement, and execute strategies to achieve budgeted sales, pricing, and gross margin objectives. Collaborate with Human Resources to support hiring, retention, performance management, and workforce planning across all sites. Communicate and resolve escalated operational issues, ensuring strong partner relationships and service delivery. Provide regional insights on performance, risks, and opportunities to Senior Leadership. Lead continuous improvement initiatives using data, metrics, and lean methodologies to drive sustainable operational gains. Support new site startups, transitions, and operational turnarounds as needed.
EDUCATION AND WORK EXPERIENCE:
Bachelor’s degree in Business Administration, Supply Chain, or related field required; Master’s degree preferred 7–10+ years of progressive leadership experience in warehouse or distribution center operations with
multi-site responsibility (a must) Proven experience managing full-service (4-wall) warehouse operations, not limited to transportation or logistics coordination. Demonstrated success leading large teams (100+ indirect reports across multiple sites) Strong background in high-volume distribution environments (retail, grocery, e-commerce, or similar). Experience owning P&L or cost center performance. Proven record of accomplishment of improving productivity, throughput, safety, and cost efficiency. Experience launching new facilities, scaling operations, or leading operational turnarounds preferred. Must be able and willing to travel 50%-75%* or more if business needs demand. *This role is a Campus Director position located within one site.
BOTTOM LINE :
This role is built for operators who can run buildings, lead teams, and deliver measurable results across multiple sites. If your experience is primarily transportation, brokerage, or account management without true warehouse ownership, you will not be successful in this specific role.
Physical Requirements:
Ability to stand for long periods Ability to safely operate material handling equipment as needed. Ability to work in warehouse environment on concrete flooring and in varying temperatures Ability to travel, either via automobile or airplane for extended periods of time Ability to lift 30 to 45 lbs
Benefits
We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Must meet hiring eligibility requirements
POSITION SUMMARY:
The Regional Director of Operations is responsible for driving operational excellence and Partner satisfaction through full ownership of end-to-end warehouse (4-wall) operations across a multi-site region. This leader provides strategic direction, hands-on operational leadership, and accountability to a group of Site Leaders responsible for executing all warehouse activities within assigned facilities. This includes receiving, put-away, inventory control, order fulfillment, and shipping operations. The role requires a proven operator who can drive performance across labor, productivity, safety, service, and financial results in high-volume distribution environments. This position reports to the Vice President of Operations and requires up to 75% travel.
DUTIES AND RESPONSIBILITIES: Drive full ownership of 4-wall warehouse operations across multiple sites, ensuring consistent execution of receiving, storage, picking, packing, and shipping functions. Maximize operational efficiency using defined KPIs (CPH, UPH, dock-to-stock, order cycle time), continuously improving productivity and throughput. Ensure high levels of inventory accuracy, quality control, and operational discipline across all facilities. Lead, develop, and hold accountable Site Leaders, Operations Managers, and Supervisors across the region. Establish and enforce standard operating procedures (SOPs) and best practices across all warehouse locations. Own regional labor planning, workforce optimization, and staffing models to align with volume and productivity targets. Drive a safety-first culture, ensuring compliance with all company safety policies and regulatory requirements. Conduct regular site visits, operational audits, and performance reviews to ensure consistent execution and identify improvement opportunities. Manage and deliver against regional P&L and cost control targets, including labor spend, operating costs, and margin performance. Plan, implement, and execute strategies to achieve budgeted sales, pricing, and gross margin objectives. Collaborate with Human Resources to support hiring, retention, performance management, and workforce planning across all sites. Communicate and resolve escalated operational issues, ensuring strong partner relationships and service delivery. Provide regional insights on performance, risks, and opportunities to Senior Leadership. Lead continuous improvement initiatives using data, metrics, and lean methodologies to drive sustainable operational gains. Support new site startups, transitions, and operational turnarounds as needed.
EDUCATION AND WORK EXPERIENCE:
Bachelor’s degree in Business Administration, Supply Chain, or related field required; Master’s degree preferred 7–10+ years of progressive leadership experience in warehouse or distribution center operations with
multi-site responsibility (a must) Proven experience managing full-service (4-wall) warehouse operations, not limited to transportation or logistics coordination. Demonstrated success leading large teams (100+ indirect reports across multiple sites) Strong background in high-volume distribution environments (retail, grocery, e-commerce, or similar). Experience owning P&L or cost center performance. Proven record of accomplishment of improving productivity, throughput, safety, and cost efficiency. Experience launching new facilities, scaling operations, or leading operational turnarounds preferred. Must be able and willing to travel 50%-75%* or more if business needs demand. *This role is a Campus Director position located within one site.
BOTTOM LINE :
This role is built for operators who can run buildings, lead teams, and deliver measurable results across multiple sites. If your experience is primarily transportation, brokerage, or account management without true warehouse ownership, you will not be successful in this specific role.
Physical Requirements:
Ability to stand for long periods Ability to safely operate material handling equipment as needed. Ability to work in warehouse environment on concrete flooring and in varying temperatures Ability to travel, either via automobile or airplane for extended periods of time Ability to lift 30 to 45 lbs
Benefits
We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Must meet hiring eligibility requirements