Call Center Representative
Surgery Partners, Inc, Newnan, GA, United States
Work Schedule
M-F, 8a-5p
Overview A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and either respond directly to the inquiry or redirect the call accordingly. The position schedules appointments for providers as well as collecting necessary information from the patient regarding insurance, required personal information, obtaining prior medical records, and/or obtaining pre-certification for the appointment.
Candidate Requirements The ideal candidate will have experience in a customer service‑oriented environment with a high call volume. Organizational skills and the ability to multi‑task are essential to succeed in this position. Candidates must be able to work independently and make decisions based on training and knowledge, tolerate lengthy periods of sitting, and perform repetitive keyboard typing. A high school diploma or equivalent is required; experience working in the medical industry is a plus.
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life insurance
PTO
401(k) retirement plan with a company match
And more!
Equal Employment Opportunity & Workforce Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.
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Overview A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and either respond directly to the inquiry or redirect the call accordingly. The position schedules appointments for providers as well as collecting necessary information from the patient regarding insurance, required personal information, obtaining prior medical records, and/or obtaining pre-certification for the appointment.
Candidate Requirements The ideal candidate will have experience in a customer service‑oriented environment with a high call volume. Organizational skills and the ability to multi‑task are essential to succeed in this position. Candidates must be able to work independently and make decisions based on training and knowledge, tolerate lengthy periods of sitting, and perform repetitive keyboard typing. A high school diploma or equivalent is required; experience working in the medical industry is a plus.
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life insurance
PTO
401(k) retirement plan with a company match
And more!
Equal Employment Opportunity & Workforce Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.
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