Customer Service Representative
VIVE Collision, Portsmouth, NH, United States
VIVE Collision is Growing and We Want to Invest in You!
We are disrupting collision repair through People, Process and Passion.
The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop’s day-to-day operations.
Job Requirements
Welcome visitors by greeting them
Answer questions and refer customers to the appropriate person
Schedule customer appointments
Determine customer needs in a calm and professional manner
Input customer information into computer software efficiently and accurately
Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers’ questions and/or concerns
Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments
Consistently check, sort, and forward e-mails
Maintain a safe and clean reception area
Create and manage both digital and hard copy filing systems for all insurance partners.
Perform other clerical work such as filing, photocopying, transcribing, and faxing.
Accounting duties include accounts receivables, entering customer payments
Manage inventory of office supplies and reorder when necessary
Provide administrative support to the collision consultants and accountant
Skills and Qualifications
Must be at least 18 years of age
Ability to perform in a fast-paced, sometimes stressful, and high-volume environment
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Trustworthy, high degree of integrity
Excellent written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Ability to remain calm under pressure
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
#J-18808-Ljbffr
The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop’s day-to-day operations.
Job Requirements
Welcome visitors by greeting them
Answer questions and refer customers to the appropriate person
Schedule customer appointments
Determine customer needs in a calm and professional manner
Input customer information into computer software efficiently and accurately
Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers’ questions and/or concerns
Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments
Consistently check, sort, and forward e-mails
Maintain a safe and clean reception area
Create and manage both digital and hard copy filing systems for all insurance partners.
Perform other clerical work such as filing, photocopying, transcribing, and faxing.
Accounting duties include accounts receivables, entering customer payments
Manage inventory of office supplies and reorder when necessary
Provide administrative support to the collision consultants and accountant
Skills and Qualifications
Must be at least 18 years of age
Ability to perform in a fast-paced, sometimes stressful, and high-volume environment
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Trustworthy, high degree of integrity
Excellent written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Ability to remain calm under pressure
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
#J-18808-Ljbffr