Customer Advocacy Partner
Inhabit®, Plano, TX, United States
About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in‑class software solutions while fostering industry‑leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit Inhabit.com.
About ResMan ResMan is a provider of cloud‑based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.
Our belief and commitment are built on 3 ResMan core values:
Own What You Do – You commit to individual accountability and fulfilling our vision
Believe in the Impossible – We believe everything is possible through creative thinking and exceptional effort
Win Together – We consistently deliver outstanding results through collaborative, supportive, trusted relationships
Job Description Summary The Customer Advocacy Partner is the primary resource for ResMan’s existing customers. They are the first point of contact concerning product implementation, go‑live, and support; ultimately responsible for building a long‑term relationship once an agreement has been put in place. As a member of the Customer Advocacy Partner team, you will build and extend ResMan’s dedication to “Service First” in everything they do while managing customer relationships.
What You’ll Do (Functions & Responsibilities)
Deliver an exceptional customer experience to help our customers achieve their business goals and drive exponential success.
Strong cross‑functional collaboration to align customer need with product strategy.
Be a strategic partner in our growth team to deliver value in our ancillary products.
Proactive outreach with customers to build long lasting relationships with key decision makers.
The ability to engage in high‑level conversations with customers to gain perspective on customer needs.
Partner with our sales team to engage with customers in regular business reviews and on‑site meetings.
Qualifications What We’re Looking For (Minimum qualifications)
Minimum of 3 years customer service and escalations experience.
Skilled in developing trusting and lasting relationships with customers, partners, and team members.
Strong presentation skills and the ability to think on your feet; navigate questions/feedback from customers.
Open to change and an ability to work in a fast‑paced environment.
Proficiency in Salesforce and Microsoft suite of solutions.
Travel required.
Education Requirements
Bachelor’s degree preferred or equivalent relevant experience managing customer accounts.
Type
Salaried, Exempt, Full‑Time
Location
Plano, Texas
We have an in‑office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#Inhabithires
#J-18808-Ljbffr
About ResMan ResMan is a provider of cloud‑based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.
Our belief and commitment are built on 3 ResMan core values:
Own What You Do – You commit to individual accountability and fulfilling our vision
Believe in the Impossible – We believe everything is possible through creative thinking and exceptional effort
Win Together – We consistently deliver outstanding results through collaborative, supportive, trusted relationships
Job Description Summary The Customer Advocacy Partner is the primary resource for ResMan’s existing customers. They are the first point of contact concerning product implementation, go‑live, and support; ultimately responsible for building a long‑term relationship once an agreement has been put in place. As a member of the Customer Advocacy Partner team, you will build and extend ResMan’s dedication to “Service First” in everything they do while managing customer relationships.
What You’ll Do (Functions & Responsibilities)
Deliver an exceptional customer experience to help our customers achieve their business goals and drive exponential success.
Strong cross‑functional collaboration to align customer need with product strategy.
Be a strategic partner in our growth team to deliver value in our ancillary products.
Proactive outreach with customers to build long lasting relationships with key decision makers.
The ability to engage in high‑level conversations with customers to gain perspective on customer needs.
Partner with our sales team to engage with customers in regular business reviews and on‑site meetings.
Qualifications What We’re Looking For (Minimum qualifications)
Minimum of 3 years customer service and escalations experience.
Skilled in developing trusting and lasting relationships with customers, partners, and team members.
Strong presentation skills and the ability to think on your feet; navigate questions/feedback from customers.
Open to change and an ability to work in a fast‑paced environment.
Proficiency in Salesforce and Microsoft suite of solutions.
Travel required.
Education Requirements
Bachelor’s degree preferred or equivalent relevant experience managing customer accounts.
Type
Salaried, Exempt, Full‑Time
Location
Plano, Texas
We have an in‑office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#Inhabithires
#J-18808-Ljbffr