CRM Migration Lead - Onsite/Offshore & Omnichannel CX

A technology solutions provider is seeking an experienced CRM Migration Lead in Austin, Texas, to bridge communication between the US client and the offshore team in India. The role requires significant expertise in CRM implementations, particularly transitioning from traditional Call Center systems to an omnichannel Contact Center environment. The ideal candidate will have excellent communication skills and relevant certifications, driving project success through effective stakeholder management and agile practices. #J-18808-Ljbffr