Member Solutions Consumer Collections Specialist
CoVantage Credit Union, Neenah, WI, United States
Member Solutions Consumer Collections Specialist
Are you looking to make an impact in peoples' lives? We are looking for a full-time Consumer Collections Specialist to join our team and provide exceptional support to members facing financial challenges. In this role, you will primarily communicate with members via phone, text, and email, helping to identify the reasons behind their financial difficulties, advising them on possible solutions, and offering guidance with the highest level of courtesy and professionalism.
CoVantage invests in our team members! Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job duties
Organize time and resources to ensure the majority of time is spent contacting members regarding delinquent accounts
Listen to understand member concerns, respond with empathy and respect, and take quick action to resolve past due accounts
Inform members of their options and negotiate payment arrangements which are equitable for the member and the credit union
Play a key role in the organization’s financial stability by maintaining an acceptable level of delinquent accounts
Keep Member Solutions management informed of potential problem accounts where a loss may be taken in the future
Qualifications
Minimum of one year experience in financial, lending, or customer service roles, or other related experience
Have a naturally positive attitude and the ability to listen through a situation
Have excellent communication skills with the ability to persuade or influence people
Have strong problem-solving skills to overcome member obstacles
Are results focused with strong time management and organization skills to effectively handle multiple responsibilities
Working knowledge of Microsoft Office and Windows programs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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CoVantage invests in our team members! Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job duties
Organize time and resources to ensure the majority of time is spent contacting members regarding delinquent accounts
Listen to understand member concerns, respond with empathy and respect, and take quick action to resolve past due accounts
Inform members of their options and negotiate payment arrangements which are equitable for the member and the credit union
Play a key role in the organization’s financial stability by maintaining an acceptable level of delinquent accounts
Keep Member Solutions management informed of potential problem accounts where a loss may be taken in the future
Qualifications
Minimum of one year experience in financial, lending, or customer service roles, or other related experience
Have a naturally positive attitude and the ability to listen through a situation
Have excellent communication skills with the ability to persuade or influence people
Have strong problem-solving skills to overcome member obstacles
Are results focused with strong time management and organization skills to effectively handle multiple responsibilities
Working knowledge of Microsoft Office and Windows programs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr