TPWD - Customer Service Representative I (Fluctuating Hours)
Texas Parks and Wildlife Department, Pilot Point, TX, United States
GENERAL DESCRIPTION
Under the direction of the Office Manager/Team Leader, this position performs entry‑level to routine customer service work. Responsibilities include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors, and answering telephone inquiries. The employee also prepares correspondence and reports, performs general cleaning of park headquarters, and may perform additional duties as assigned. The position may fluctuate between full‑time and part‑time hours based on operational needs.
HIRING CONTACT Mark Stewart Phone: (940) 686-2148 Email: mark.stewart@tpwd.texas.gov
PHYSICAL WORK ADDRESS Ray Roberts Lake State Park – Isle du Bois Unit 100 PW 4137, Pilot Point, Texas 76258
QUALIFICATIONS Minimum Qualifications:
High School graduation or GED
No prior experience required
Valid state driver’s license at time of hire
Preferred Qualifications:
One year of experience in clerical, cash handling, or customer service roles
KNOWLEDGE, SKILLS & ABILITIES
General office and administrative procedures
Basic math and revenue accounting
Proficiency with MS Word, Excel, and Outlook
Effective verbal and written communication
Working with standard office equipment
Report writing and record maintenance
Customer service in a courteous and professional manner
Teamwork and independent work abilities
Ability to accurately handle cash and account for revenue
Adaptability to changing schedules and operational needs
Compliance with TPWD safety program, dress, and grooming standards
WORKING CONDITIONS Required to work 40 hours per week, including varied schedules outside of 8:00 a.m. – 5:00 p.m. and days off other than Saturdays, Sundays, and holidays. The position may shift between part‑time and full‑time, affecting leave accrual, longevity eligibility, and health insurance rates. On‑site vehicle operation and up to 5% travel with potential overnight stays may be required. All work is conducted in a non‑smoking environment in state building and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
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HIRING CONTACT Mark Stewart Phone: (940) 686-2148 Email: mark.stewart@tpwd.texas.gov
PHYSICAL WORK ADDRESS Ray Roberts Lake State Park – Isle du Bois Unit 100 PW 4137, Pilot Point, Texas 76258
QUALIFICATIONS Minimum Qualifications:
High School graduation or GED
No prior experience required
Valid state driver’s license at time of hire
Preferred Qualifications:
One year of experience in clerical, cash handling, or customer service roles
KNOWLEDGE, SKILLS & ABILITIES
General office and administrative procedures
Basic math and revenue accounting
Proficiency with MS Word, Excel, and Outlook
Effective verbal and written communication
Working with standard office equipment
Report writing and record maintenance
Customer service in a courteous and professional manner
Teamwork and independent work abilities
Ability to accurately handle cash and account for revenue
Adaptability to changing schedules and operational needs
Compliance with TPWD safety program, dress, and grooming standards
WORKING CONDITIONS Required to work 40 hours per week, including varied schedules outside of 8:00 a.m. – 5:00 p.m. and days off other than Saturdays, Sundays, and holidays. The position may shift between part‑time and full‑time, affecting leave accrual, longevity eligibility, and health insurance rates. On‑site vehicle operation and up to 5% travel with potential overnight stays may be required. All work is conducted in a non‑smoking environment in state building and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr