Customer Service Representative (CSR)
Quality Importers Trading Company, Fort Lauderdale, FL, United States
Quality Importers (QI) is a rapidly growing wholesale distribution company, focusing on business-to-business sales within an exciting industry.
We are seeking a detail-oriented and customer-focused
Customer Service Representative (CSR)
to join our growing team.
This role is critical in delivering exceptional support to both our customers and retail partners, ensuring issues are resolved efficiently and accurately.
If you are someone who thrives in a fast-paced environment, takes ownership of your work, and enjoys problem-solving, we want to hear from you!
Key Responsibilities
Respond to customer service and warranty calls and emails in a timely manner
Return customer voicemails and follow up as needed
Proactively contact customers to gather feedback and survey responses
Create, manage, and process customer service cases
Provide timely updates to retailers regarding case status
Troubleshoot and diagnose product-related issues with customers
Process replacement orders and issue call tags
Track and report monthly errors and product defects
Document damaged items through photos for reporting purposes
Manage returned shipments and coordinate reshipments
File and follow up on shipping carrier claims for lost or damaged packages
Schedule pickups for damaged product deliveriesCoordinate with carriers (FedEx, UPS, USPS) for reroutes, tracking updates, and issue resolution
Respond to carrier communications regarding shipment approvals, returns, and missing information
Qualifications
Minimum of 2 years of customer service experience
Strong problem-solving skills with high attention to detail
Excellent verbal and written communication skills
Ability to work both independently and collaboratively within a team
Strong sense of urgency with a commitment to accuracy
Experience with NetSuite or a similar ERP system is a plus
Experience in a product-based or retail environment (electronics experience highly valued)
Cigar accessories or related industry knowledge is a plus
What We’re Looking For
A strong work ethic and reliability
A proactive, “figure-it-out” mindset
Someone who takes ownership and follows through
Ability to manage multiple tasks without sacrificing quality
Why Join Us
Opportunity to be part of a growing team
Collaborative and supportive work environment
Ability to make a direct impact on customer experience and operations
#J-18808-Ljbffr
We are seeking a detail-oriented and customer-focused
Customer Service Representative (CSR)
to join our growing team.
This role is critical in delivering exceptional support to both our customers and retail partners, ensuring issues are resolved efficiently and accurately.
If you are someone who thrives in a fast-paced environment, takes ownership of your work, and enjoys problem-solving, we want to hear from you!
Key Responsibilities
Respond to customer service and warranty calls and emails in a timely manner
Return customer voicemails and follow up as needed
Proactively contact customers to gather feedback and survey responses
Create, manage, and process customer service cases
Provide timely updates to retailers regarding case status
Troubleshoot and diagnose product-related issues with customers
Process replacement orders and issue call tags
Track and report monthly errors and product defects
Document damaged items through photos for reporting purposes
Manage returned shipments and coordinate reshipments
File and follow up on shipping carrier claims for lost or damaged packages
Schedule pickups for damaged product deliveriesCoordinate with carriers (FedEx, UPS, USPS) for reroutes, tracking updates, and issue resolution
Respond to carrier communications regarding shipment approvals, returns, and missing information
Qualifications
Minimum of 2 years of customer service experience
Strong problem-solving skills with high attention to detail
Excellent verbal and written communication skills
Ability to work both independently and collaboratively within a team
Strong sense of urgency with a commitment to accuracy
Experience with NetSuite or a similar ERP system is a plus
Experience in a product-based or retail environment (electronics experience highly valued)
Cigar accessories or related industry knowledge is a plus
What We’re Looking For
A strong work ethic and reliability
A proactive, “figure-it-out” mindset
Someone who takes ownership and follows through
Ability to manage multiple tasks without sacrificing quality
Why Join Us
Opportunity to be part of a growing team
Collaborative and supportive work environment
Ability to make a direct impact on customer experience and operations
#J-18808-Ljbffr