Customer Service Representative
Unilock, Brighton, MI, United States
The ideal Customer Service Representative candidate will contribute a positive attitude in our teamwork approach. This candidate will be a team-oriented individual with a strong, self-directed work ethic. In a busy work environment, the ability to juggle multiple tasks is a necessity.
DUTIES AND RESPONSIBILITIES
Processing orders, answering and routing telephone calls, administrative paperwork and other duties as assigned
Assist homeowners in accomplishing their vision of their outdoor environment
Promote good customer relations by consistently providing excellent customer satisfaction with a friendly demeanor, can-do attitude and willingness to help at all times
Have a developed rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely, and display a caring attitude
Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
Perform daily office responsibilities, working with Department Managers to maintain the efficient operation of the office
Assist with completion of special projects as needed and assigned
Use various PC-based software packages, including spreadsheets, word processing and graphics to produce high-quality reports
COMPENSATION AND BENEFITS OVERVIEW A comprehensive benefits package includes the following: Life Insurance; Health, Vision and Dental Coverage; Vacation, Sick and Holiday Pay; Disability Insurance Coverage, Wellness Programs, EAP, and 401(k) Retirement Plan with company contributions after introductory periods are completed.
EQUITY: Unilock is an equal opportunity employer.
Pre-employment drug screen and background check required.
QUALIFICATIONS
High School Diploma or GED Equivalent
Ability to lift up to 50 pounds
Ability to perform basic math equations
Knowledge of MS Word and Excel
Demonstrate excellent attention to detail while multi-tasking
Exhibit professional and courteous etiquette in all situations
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.
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DUTIES AND RESPONSIBILITIES
Processing orders, answering and routing telephone calls, administrative paperwork and other duties as assigned
Assist homeowners in accomplishing their vision of their outdoor environment
Promote good customer relations by consistently providing excellent customer satisfaction with a friendly demeanor, can-do attitude and willingness to help at all times
Have a developed rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely, and display a caring attitude
Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
Perform daily office responsibilities, working with Department Managers to maintain the efficient operation of the office
Assist with completion of special projects as needed and assigned
Use various PC-based software packages, including spreadsheets, word processing and graphics to produce high-quality reports
COMPENSATION AND BENEFITS OVERVIEW A comprehensive benefits package includes the following: Life Insurance; Health, Vision and Dental Coverage; Vacation, Sick and Holiday Pay; Disability Insurance Coverage, Wellness Programs, EAP, and 401(k) Retirement Plan with company contributions after introductory periods are completed.
EQUITY: Unilock is an equal opportunity employer.
Pre-employment drug screen and background check required.
QUALIFICATIONS
High School Diploma or GED Equivalent
Ability to lift up to 50 pounds
Ability to perform basic math equations
Knowledge of MS Word and Excel
Demonstrate excellent attention to detail while multi-tasking
Exhibit professional and courteous etiquette in all situations
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.
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