Customer Service Representative
VCA Animal Hospitals, Orlando, FL, United States
Join a Cat-Exclusive Practice That’s Been Caring for Feline Families for Over 30 Years
Are you someone who naturally connects with people and understands the special bond they share with their cats? Do you take pride in being a calm, compassionate first point of contact for pet parents?
VCA Bay Hill Cat Hospital
is seeking a
Experienced Client Service Representative
to join our team full-time!
For more than 30 years, we’ve been dedicated exclusively to feline care in the Dr. Phillips area—creating a quiet, low-stress, and cat-friendly environment where both cats and their people feel safe and supported. We are a 2‑doctor practice, passionate about delivering not only exceptional medical care, but also a gentle, empathetic experience for every visit.
Our mission is simple: your cat’s health is our top priority, and exceptional service is our goal. Every interaction is an opportunity to build trust, ease stress, and exceed expectations.
We’re looking for someone who is:
Warm, personable, and genuinely loves working with cat families
Calm under pressure, with a soothing presence for both cats and their humans
Professional, detail‑oriented, and a strong communicator
Excited to be part of a close‑knit, supportive team that treats each other like family
Schedule & Compensation Schedule:
Mon, Tue, Thur, Fri: 4–10 hour shifts for the week
Compensation:
The pay range for this position is $17–$19/hr
Among the reasons to consider joining VCA Bay Hill Cat Hospital
Leadership opportunities
Access to the people and financial resources of a large veterinary community
WOOF University, offering abundant of training in a variety of topics
Generous employee pet care discounts
Opportunities to give back through strong Shelter partnerships and VCA Charities
VCA adds value to your compensation package with the following:
Competitive wage
Medical, Dental & Vision insurance
Opportunity to teach and mentor
401(k)
Free wellness subscriptions (Head Space)
Life and Long Term Disability insurance
Paid Parental leave
Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow‑ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., flea & tick control).
Managing medical records, charts, reports and correspondence through WoofWare scheduling software.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.
Assisting Hospital Manager in administrative projects as needed.
Apply Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
Equal Opportunity Employer We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
#J-18808-Ljbffr
VCA Bay Hill Cat Hospital
is seeking a
Experienced Client Service Representative
to join our team full-time!
For more than 30 years, we’ve been dedicated exclusively to feline care in the Dr. Phillips area—creating a quiet, low-stress, and cat-friendly environment where both cats and their people feel safe and supported. We are a 2‑doctor practice, passionate about delivering not only exceptional medical care, but also a gentle, empathetic experience for every visit.
Our mission is simple: your cat’s health is our top priority, and exceptional service is our goal. Every interaction is an opportunity to build trust, ease stress, and exceed expectations.
We’re looking for someone who is:
Warm, personable, and genuinely loves working with cat families
Calm under pressure, with a soothing presence for both cats and their humans
Professional, detail‑oriented, and a strong communicator
Excited to be part of a close‑knit, supportive team that treats each other like family
Schedule & Compensation Schedule:
Mon, Tue, Thur, Fri: 4–10 hour shifts for the week
Compensation:
The pay range for this position is $17–$19/hr
Among the reasons to consider joining VCA Bay Hill Cat Hospital
Leadership opportunities
Access to the people and financial resources of a large veterinary community
WOOF University, offering abundant of training in a variety of topics
Generous employee pet care discounts
Opportunities to give back through strong Shelter partnerships and VCA Charities
VCA adds value to your compensation package with the following:
Competitive wage
Medical, Dental & Vision insurance
Opportunity to teach and mentor
401(k)
Free wellness subscriptions (Head Space)
Life and Long Term Disability insurance
Paid Parental leave
Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow‑ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., flea & tick control).
Managing medical records, charts, reports and correspondence through WoofWare scheduling software.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.
Assisting Hospital Manager in administrative projects as needed.
Apply Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
Equal Opportunity Employer We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
#J-18808-Ljbffr