Sales Professional
Fresno Chrysler Jeep, Inc., Fresno, CA, United States
Reports to the Sales Manager
Qualifications
Education:
High school diploma or the equivalent.
Licenses:
Driver's License, Sales License.
Other:
Clean driving record; Ability to read/comprehend instructions and information; Professional personal appearance; Excellent communication skills; Ability to meet company’s production and quality standards.
Physical Requirements
Outdoor work in weather and elements.
Indoors in air‑conditioned areas.
Sitting, standing, walking on a regular basis.
Bending, twisting and/or stooping infrequently or on a regular basis.
Kneeling and/or squatting infrequently.
Lifting 25 lb to 50 lb infrequently.
Reaching and/or lifting overhead infrequently.
Climbing stairs, truck side steps, truck beds.
Repetitive hand/finger movement on a regular basis.
Grasping/grabbing with hands infrequently.
Pushing and pulling infrequently.
Expectations
General Expectations:
Devote oneself to ensuring customer satisfaction.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow‑up system encouraging completion of assigned projects.
Establish personal performance goals consistent with company standards of productivity and devise strategies to meet those goals.
Review and analyze actions daily, weekly, monthly, yearly to improve utilization of time and planning.
Understand business terminology and stay abreast of technology changes in products and services.
Know and understand federal, state, local requirements governing company’s business.
Follow lawful directions from supervisors.
Follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on morale.
Uphold non‑disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday hours as required.
Job‑Specific Expectations:
Be directly responsible for selling vehicles at dealership gross profit, volume, and customer satisfaction standards, as set at the sole discretion of the dealership.
Coordinate with the sales manager to set and meet new and used sales quotas; meet profit margin goals.
Be polite, friendly, greet customers promptly; consistently follow the outlined sales process.
Utilize floor time effectively in meeting customer needs and soliciting sales.
Determine customer’s vehicle needs by asking questions and listening.
Demonstrate and test drive vehicles.
Verify that customers are qualified for wants, needs, and ability to buy.
Maintain current knowledge of products, features, accessories, and benefits; maintain an owner follow‑up system encouraging repeat and referral business.
Understand automobile business terminology and keep abreast of technology changes.
Perform pre‑delivery inspection and road test before delivery to customer.
Deliver vehicles to customers after purchase, ensuring they understand operating features, warranty, paperwork, and building loyalty.
Use delivery to create an event fostering customer loyalty; understand equity and depreciation and explain to customer.
Conduct telephone transactions courteously and promptly.
Utilize consistent quotation process for purchases, trade‑ins, and vehicle sales.
Move and arrange display vehicles on showroom and lot as directed.
Deal with customer complaints with empathy and positive attitude to demonstrate commitment to excellent service and increase loyalty.
Know and understand federal, state, and local laws governing retail auto sales.
Attend pertinent training and stay current with sales department concerns and techniques.
Attend sales meetings.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).
This is a non‑exempt hourly or commission, whichever is more, based position.
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Education:
High school diploma or the equivalent.
Licenses:
Driver's License, Sales License.
Other:
Clean driving record; Ability to read/comprehend instructions and information; Professional personal appearance; Excellent communication skills; Ability to meet company’s production and quality standards.
Physical Requirements
Outdoor work in weather and elements.
Indoors in air‑conditioned areas.
Sitting, standing, walking on a regular basis.
Bending, twisting and/or stooping infrequently or on a regular basis.
Kneeling and/or squatting infrequently.
Lifting 25 lb to 50 lb infrequently.
Reaching and/or lifting overhead infrequently.
Climbing stairs, truck side steps, truck beds.
Repetitive hand/finger movement on a regular basis.
Grasping/grabbing with hands infrequently.
Pushing and pulling infrequently.
Expectations
General Expectations:
Devote oneself to ensuring customer satisfaction.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow‑up system encouraging completion of assigned projects.
Establish personal performance goals consistent with company standards of productivity and devise strategies to meet those goals.
Review and analyze actions daily, weekly, monthly, yearly to improve utilization of time and planning.
Understand business terminology and stay abreast of technology changes in products and services.
Know and understand federal, state, local requirements governing company’s business.
Follow lawful directions from supervisors.
Follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on morale.
Uphold non‑disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday hours as required.
Job‑Specific Expectations:
Be directly responsible for selling vehicles at dealership gross profit, volume, and customer satisfaction standards, as set at the sole discretion of the dealership.
Coordinate with the sales manager to set and meet new and used sales quotas; meet profit margin goals.
Be polite, friendly, greet customers promptly; consistently follow the outlined sales process.
Utilize floor time effectively in meeting customer needs and soliciting sales.
Determine customer’s vehicle needs by asking questions and listening.
Demonstrate and test drive vehicles.
Verify that customers are qualified for wants, needs, and ability to buy.
Maintain current knowledge of products, features, accessories, and benefits; maintain an owner follow‑up system encouraging repeat and referral business.
Understand automobile business terminology and keep abreast of technology changes.
Perform pre‑delivery inspection and road test before delivery to customer.
Deliver vehicles to customers after purchase, ensuring they understand operating features, warranty, paperwork, and building loyalty.
Use delivery to create an event fostering customer loyalty; understand equity and depreciation and explain to customer.
Conduct telephone transactions courteously and promptly.
Utilize consistent quotation process for purchases, trade‑ins, and vehicle sales.
Move and arrange display vehicles on showroom and lot as directed.
Deal with customer complaints with empathy and positive attitude to demonstrate commitment to excellent service and increase loyalty.
Know and understand federal, state, and local laws governing retail auto sales.
Attend pertinent training and stay current with sales department concerns and techniques.
Attend sales meetings.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).
This is a non‑exempt hourly or commission, whichever is more, based position.
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