Remote Travel Customer Representative
Cross Borders with Alex, Holladay, UT, United States
Customer care representative • West Jordan, UT
Customer Service Representative responsibilities include delivering high‑quality customer support by responding to inquiries, providing timely, accurate information, greeting visitors, managing basic receptionist functions, processing payments, and maintaining accurate CRM records.
Essential Duties and Responsibilities Customer Service and Communication Serve as a primary point of contact for customer inquiries via phone and email Provide accurate up‑to‑date information on order status, lead times, and shipping details Communicate clearly, professionally, and confidently with customers Ensure customer questions are addressed promptly and thoroughly
Reception and Front Desk Support Greet visitors and guests in a welcoming, professional manner Act as the first point of contact for onsite visitors Notify employees of arriving visitors and incoming deliveries Receive and route deliveries appropriately
CRM and Record Management Document customer interactions, inquiries, and updates accurately in the CRM Maintain current reliable customer and account records Ensure information entered supports internal teams and reporting needs
Payments and Transactions Process customer payments accurately and securely, following established procedures Follow internal controls related to financial handling and data security
Qualifications One to three years of experience in customer service, receptionist, or support roles Strong written and verbal communication skills Professional demeanor and comfort interacting with customers and visitors Experience maintaining accurate records in a CRM or similar system High attention to detail and consistency Ability to follow defined processes and learn internal systems
To learn more about 3form please visit 3-form.com.
#J-18808-Ljbffr
Customer Service Representative responsibilities include delivering high‑quality customer support by responding to inquiries, providing timely, accurate information, greeting visitors, managing basic receptionist functions, processing payments, and maintaining accurate CRM records.
Essential Duties and Responsibilities Customer Service and Communication Serve as a primary point of contact for customer inquiries via phone and email Provide accurate up‑to‑date information on order status, lead times, and shipping details Communicate clearly, professionally, and confidently with customers Ensure customer questions are addressed promptly and thoroughly
Reception and Front Desk Support Greet visitors and guests in a welcoming, professional manner Act as the first point of contact for onsite visitors Notify employees of arriving visitors and incoming deliveries Receive and route deliveries appropriately
CRM and Record Management Document customer interactions, inquiries, and updates accurately in the CRM Maintain current reliable customer and account records Ensure information entered supports internal teams and reporting needs
Payments and Transactions Process customer payments accurately and securely, following established procedures Follow internal controls related to financial handling and data security
Qualifications One to three years of experience in customer service, receptionist, or support roles Strong written and verbal communication skills Professional demeanor and comfort interacting with customers and visitors Experience maintaining accurate records in a CRM or similar system High attention to detail and consistency Ability to follow defined processes and learn internal systems
To learn more about 3form please visit 3-form.com.
#J-18808-Ljbffr