Call Campaign Specialist
Mambo Seafood Restaurants, Lawrenceville, GA, United States
Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical and imaging services to our patients. We are seeking a full-time Call Campaign Specialist to join our team of administrative staff and provide exceptional patient care!
Responsibilities
Implement special call campaign projects, contacting patients from various prepared call lists to coordinate services
Coordinate and implement specialized call structures based upon the specific patient subset for an individual list
Maintaining vocal composure while providing the exemplary customer service, assisting patients with any questions or concerns in regards to their treatment
Answering and directing calls to respective departments
Scheduling/rescheduling patients depending on need, availability and urgency
Informing callers about our providers, service and practice locations
Assist and navigate patients to the correct facilities using mapping resources
Updating patient information on electronic medical records system
Translate and assist patients by addressing needs, if bilingual
Follow all company policies on patient services standards
Qualifications
Must be personable and detail oriented as a representative of the practice while callers rely on proper information
Excellent verbal and written skills for proper documentation of encounters
Work well under pressure in a fast pace environment
Background in using EMR software preferred
Bilingual candidates encouraged
1 Year Of Call Center Experience Preferred
Prior experience with call campaign projects preferred
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Responsibilities
Implement special call campaign projects, contacting patients from various prepared call lists to coordinate services
Coordinate and implement specialized call structures based upon the specific patient subset for an individual list
Maintaining vocal composure while providing the exemplary customer service, assisting patients with any questions or concerns in regards to their treatment
Answering and directing calls to respective departments
Scheduling/rescheduling patients depending on need, availability and urgency
Informing callers about our providers, service and practice locations
Assist and navigate patients to the correct facilities using mapping resources
Updating patient information on electronic medical records system
Translate and assist patients by addressing needs, if bilingual
Follow all company policies on patient services standards
Qualifications
Must be personable and detail oriented as a representative of the practice while callers rely on proper information
Excellent verbal and written skills for proper documentation of encounters
Work well under pressure in a fast pace environment
Background in using EMR software preferred
Bilingual candidates encouraged
1 Year Of Call Center Experience Preferred
Prior experience with call campaign projects preferred
#J-18808-Ljbffr