Client Engagement Specialist
Keys to Change, Phoenix, AZ, United States
Become a Part of Something Big!
At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.
We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including toward monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Summary: The Client Engagement Specialist will join our Supportive Services team in their efforts to engage clients in ending their homelessness as quickly as possible. This position will provide direct service to individuals who utilize Keys to Change, by way of outreach and engagement, to connect individuals to needed daily campus amenities, services, and resources needed to assist in ending their homelessness.
Essential Functions
Provide accurate and comprehensive information to clients both on campus and additional housing locations.
Provide a high level of Customer Service
Maintain organized and clean work area
Monitor and maintain Day room under Social Distancing processes
Assist in Shower Monitoring usage for clients
Participate in rotations of shift responsibilities (day room, greeter stations, check in tables, shower monitoring, shelter overnight setup and take down).
Keep up on inventory needs during opening and closing shifts at front desk (sanitation needs, hygiene products, client information forms and appointment update with case managers).
Follow all policies and procedures for employees at Keys to Change
Engage clients with a welcoming and positive attitude as they navigate the campus for needed services, (food, shelter, showers, housing, etc.).
Required Functional Abilities
Written and verbal communication skills (Spanish a plus).
Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
Valid Driver's License/Clean 3-year MVR
Mobility sufficient to conduct regular duties within a normal campus environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Minimum Qualifications Must be over the age of 18 and have a high school diploma or equivalent; a minimum of 1 year customer service experience, social services or Human Services. Knowledge of homeless resources and the ability to work with individuals with diverse needs. Demonstrates a sensitivity to cultural diversity, and differing lifestyles.
Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast‑paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.
Must provide a valid Fingerprint clearance card on the first day of employment.
Must provide TB test results within 30 days of employment.
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We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including toward monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Summary: The Client Engagement Specialist will join our Supportive Services team in their efforts to engage clients in ending their homelessness as quickly as possible. This position will provide direct service to individuals who utilize Keys to Change, by way of outreach and engagement, to connect individuals to needed daily campus amenities, services, and resources needed to assist in ending their homelessness.
Essential Functions
Provide accurate and comprehensive information to clients both on campus and additional housing locations.
Provide a high level of Customer Service
Maintain organized and clean work area
Monitor and maintain Day room under Social Distancing processes
Assist in Shower Monitoring usage for clients
Participate in rotations of shift responsibilities (day room, greeter stations, check in tables, shower monitoring, shelter overnight setup and take down).
Keep up on inventory needs during opening and closing shifts at front desk (sanitation needs, hygiene products, client information forms and appointment update with case managers).
Follow all policies and procedures for employees at Keys to Change
Engage clients with a welcoming and positive attitude as they navigate the campus for needed services, (food, shelter, showers, housing, etc.).
Required Functional Abilities
Written and verbal communication skills (Spanish a plus).
Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
Valid Driver's License/Clean 3-year MVR
Mobility sufficient to conduct regular duties within a normal campus environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Minimum Qualifications Must be over the age of 18 and have a high school diploma or equivalent; a minimum of 1 year customer service experience, social services or Human Services. Knowledge of homeless resources and the ability to work with individuals with diverse needs. Demonstrates a sensitivity to cultural diversity, and differing lifestyles.
Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast‑paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.
Must provide a valid Fingerprint clearance card on the first day of employment.
Must provide TB test results within 30 days of employment.
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