Regional Outreach Manager
Keys to Change, Phoenix, AZ, United States
At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.
We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Our Values in Action Human-Centered
Ensure every outreach interaction reflects dignity, respect, and choice
Build outreach strategies grounded in lived experience and real client pathways
Create a culture where staff are supported, developed, and held accountable with care
Equity
Identify and address racial and systemic inequities in outreach access, engagement, and outcomes
Use data and lived experience to uncover disparities and redesign approaches
Challenge policies, practices, and assumptions that create barriers to housing
Collaboration (Intentional Co-Creation)
Convene outreach providers, municipalities, and partners into coordinated, action-oriented collaboration
Lead multi-agency outreach alignment across Maricopa County—not just participation, but shared ownership
Build trust across organizations with different priorities, incentives, and constraints
Ensure outreach is not fragmented, but strategically aligned across the system
Data-Driven
Use HMIS, By-Name Lists, and real-time outreach data to target efforts and improve outcomes
Translate data into clear actions: where to go, who to prioritize, what to change
Build feedback loops from the street → system → strategy
Track and communicate performance: utilization, engagement, placements, and system gaps
Solutions-Focused
Move beyond identifying problems—design and implement solutions that improve outcomes
Lead continuous improvement cycles across outreach teams and partners
Test new models (geographic coordination, referral pathways, engagement strategies) and scale what works
Hold self and partners accountable to results, not just effort
Position Summary The Regional Outreach Manager leads and coordinates a countywide, multi-agency outreach system designed to engage individuals experiencing unsheltered homelessness and move them toward housing. This role sits at the intersection of frontline outreach and systems leadership, with a primary responsibility for system alignment, not just program operations, holding both the day-to-day coordination of teams and the bigger responsibility of shaping how outreach functions across Maricopa County.
Key Responsibilities Regional Coordination & System Leadership
Lead the coordination of multi-disciplinary outreach efforts across Maricopa County
Design and facilitate results-driven convenings that move partners from discussion to decisions, shared commitments, and measurable action
Establish clear geographic and functional alignment across outreach teams
Serve as a connector between street outreach, shelter, coordinated entry, and housing pathways
Act as a liaison between Keys to Change, municipalities, and partner organizations
Convene regular outreach coordination spaces that drive decisions, not just discussion
Recruit, hire, and develop outreach staff, prioritizing candidates with lived experience and frontline expertise
Coach teams in engagement strategies, problem-solving, and systems thinking
Build a culture of accountability, innovation, and continuous learning
Ensure staff are equipped to navigate complex client needs with dignity and effectiveness
Use data to identify high-need areas and deploy outreach resources strategically
Develop and maintain dashboards to track outreach performance and system outcomes
Identify system bottlenecks (referrals, placements, engagement gaps) and design solutions
Implement continuous quality improvement processes across teams and partnerships
Community Engagement & Partnership Building
Build and sustain partnerships with outreach providers, healthcare systems, behavioral health, municipalities, and community organizations
Establish community-based outreach hubs across the county
Gather and elevate feedback from people experiencing homelessness to inform system design
Represent Keys to Change in public and cross-sector spaces as a leader in outreach coordination
Compliance & Operational Excellence
Ensure alignment with funding requirements, contracts, and regulatory standards
Partner with finance and leadership teams on reporting, audits, and performance expectations
Maintain strong operational systems to support scale, consistency, and impact
Success in This Role Looks Like (First 6–12 Months)
Clear reductions in:
duplication of outreach efforts
missed connections between outreach and shelter
people falling through gaps
Outreach data is being used in real time to:
shift deployment
prioritize individuals
inform system decisions
The system can clearly answer:
Who is being engaged?
Who is not?
Where are we stuck?
Ideal Qualifications Experience
Minimum 4 years of experience in social services, with a focus on homeless outreach, housing services, or related fields.
At least 2 years of supervisory experience, with a track record of effective team leadership in complex, collaborative environments.
Experience using Homeless Management Information Systems (HMIS) and applying data to drive outreach and service outcomes.
Core Competencies
Deep understanding of homelessness as both a human experience and a systems failure
Strong grounding in racial equity, social justice, and systemic analysis
Ability to convene, align, and lead diverse groups toward shared outcomes
Skilled in navigating ambiguity, conflict, and competing priorities
Strong communication skills across frontline staff, executives, and community members
Lived & Frontline Experience (Highly Valued)
Lived experience of homelessness or housing instability strongly encouraged
Direct frontline outreach experience highly preferred
What It Takes to Succeed (Intangible Qualities)
You see the system and the person in front of you
You don’t accept “that’s just how it is”
You can hold tension and discomfort in decision making without rushing to easy answers
You build trust in rooms where trust doesn’t come easy
You move people from conversation to action
You understand that coordination is not about control, it’s about alignment
#J-18808-Ljbffr
We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Our Values in Action Human-Centered
Ensure every outreach interaction reflects dignity, respect, and choice
Build outreach strategies grounded in lived experience and real client pathways
Create a culture where staff are supported, developed, and held accountable with care
Equity
Identify and address racial and systemic inequities in outreach access, engagement, and outcomes
Use data and lived experience to uncover disparities and redesign approaches
Challenge policies, practices, and assumptions that create barriers to housing
Collaboration (Intentional Co-Creation)
Convene outreach providers, municipalities, and partners into coordinated, action-oriented collaboration
Lead multi-agency outreach alignment across Maricopa County—not just participation, but shared ownership
Build trust across organizations with different priorities, incentives, and constraints
Ensure outreach is not fragmented, but strategically aligned across the system
Data-Driven
Use HMIS, By-Name Lists, and real-time outreach data to target efforts and improve outcomes
Translate data into clear actions: where to go, who to prioritize, what to change
Build feedback loops from the street → system → strategy
Track and communicate performance: utilization, engagement, placements, and system gaps
Solutions-Focused
Move beyond identifying problems—design and implement solutions that improve outcomes
Lead continuous improvement cycles across outreach teams and partners
Test new models (geographic coordination, referral pathways, engagement strategies) and scale what works
Hold self and partners accountable to results, not just effort
Position Summary The Regional Outreach Manager leads and coordinates a countywide, multi-agency outreach system designed to engage individuals experiencing unsheltered homelessness and move them toward housing. This role sits at the intersection of frontline outreach and systems leadership, with a primary responsibility for system alignment, not just program operations, holding both the day-to-day coordination of teams and the bigger responsibility of shaping how outreach functions across Maricopa County.
Key Responsibilities Regional Coordination & System Leadership
Lead the coordination of multi-disciplinary outreach efforts across Maricopa County
Design and facilitate results-driven convenings that move partners from discussion to decisions, shared commitments, and measurable action
Establish clear geographic and functional alignment across outreach teams
Serve as a connector between street outreach, shelter, coordinated entry, and housing pathways
Act as a liaison between Keys to Change, municipalities, and partner organizations
Convene regular outreach coordination spaces that drive decisions, not just discussion
Recruit, hire, and develop outreach staff, prioritizing candidates with lived experience and frontline expertise
Coach teams in engagement strategies, problem-solving, and systems thinking
Build a culture of accountability, innovation, and continuous learning
Ensure staff are equipped to navigate complex client needs with dignity and effectiveness
Use data to identify high-need areas and deploy outreach resources strategically
Develop and maintain dashboards to track outreach performance and system outcomes
Identify system bottlenecks (referrals, placements, engagement gaps) and design solutions
Implement continuous quality improvement processes across teams and partnerships
Community Engagement & Partnership Building
Build and sustain partnerships with outreach providers, healthcare systems, behavioral health, municipalities, and community organizations
Establish community-based outreach hubs across the county
Gather and elevate feedback from people experiencing homelessness to inform system design
Represent Keys to Change in public and cross-sector spaces as a leader in outreach coordination
Compliance & Operational Excellence
Ensure alignment with funding requirements, contracts, and regulatory standards
Partner with finance and leadership teams on reporting, audits, and performance expectations
Maintain strong operational systems to support scale, consistency, and impact
Success in This Role Looks Like (First 6–12 Months)
Clear reductions in:
duplication of outreach efforts
missed connections between outreach and shelter
people falling through gaps
Outreach data is being used in real time to:
shift deployment
prioritize individuals
inform system decisions
The system can clearly answer:
Who is being engaged?
Who is not?
Where are we stuck?
Ideal Qualifications Experience
Minimum 4 years of experience in social services, with a focus on homeless outreach, housing services, or related fields.
At least 2 years of supervisory experience, with a track record of effective team leadership in complex, collaborative environments.
Experience using Homeless Management Information Systems (HMIS) and applying data to drive outreach and service outcomes.
Core Competencies
Deep understanding of homelessness as both a human experience and a systems failure
Strong grounding in racial equity, social justice, and systemic analysis
Ability to convene, align, and lead diverse groups toward shared outcomes
Skilled in navigating ambiguity, conflict, and competing priorities
Strong communication skills across frontline staff, executives, and community members
Lived & Frontline Experience (Highly Valued)
Lived experience of homelessness or housing instability strongly encouraged
Direct frontline outreach experience highly preferred
What It Takes to Succeed (Intangible Qualities)
You see the system and the person in front of you
You don’t accept “that’s just how it is”
You can hold tension and discomfort in decision making without rushing to easy answers
You build trust in rooms where trust doesn’t come easy
You move people from conversation to action
You understand that coordination is not about control, it’s about alignment
#J-18808-Ljbffr