Regional Director
Fast Pace Urgent Care, Franklin, TN, United States
Overview
The Regional Director (RD) is a strategic leader responsible for overseeing the operations, financial performance, and clinical quality across a region of clinics. The RD ensures alignment with company goals, fosters growth, and drives the successful execution of all initiatives. Acting as a mentor and partner to Regional Managers (RMs), the RD leads efforts to deliver exceptional patient care, maintain operational efficiency, and uphold the company’s core values and culture.
The Regional Director will have contact with all Regional Managers in order to manage the day-to-day operations of the clinic. The Regional Director will also have contact with the Executive Team, Vice Presidents of Operations, Talent & Recruiting, People & Culture Partners, Compliance and Learning/Academy for support in directing the clinics.
Responsibilities
Work with senior leadership to make decisions on new processes, initiatives and budgets. Provide effective training, coaching and feedback. Create developmental or performance improvement plans as needed.
Maintain total P&L responsibility, managing metrics such as MTD, YTD, LTM, growth, and marketing initiatives.
Monitor clinic-level financial performance, ensuring profitability and alignment with organizational goals.
Utilize tools like Power BI to support and drive medically appropriate ancillary service referrals and scheduling.
Ensure accurate velocities, reduced wait times, and optimal patient flow, leveraging Clockwise software.
Lead, mentor, and motivate RMs to execute core values and deliver outstanding customer service.
Ability to time manage, with the ability to manage multiple priorities.
Build and enhance the knowledge and skills of the RM team, fostering a culture of continuous improvement and accountability.
Conduct daily or weekly touchpoints with individual RMs to provide support, alignment, and guidance.
Host and participate in weekly and monthly group meetings with RMs to align on goals, initiatives, and challenges.
Conduct weekly on-site visits to direct clinics and monthly visits to all clinics within the region.
Partner with RMs to oversee clinic operations, ensuring compliance with policies and procedures; ensure clinical quality by collaborating with the OMA and addressing any operational or clinical gaps.
Partner with RMs and Recruitment to identify and address staffing gaps and modified clinic schedules.
Participate in interviews with RMs, with a preference for on-site interviews to ensure quality hires.
Act as a liaison between the support office and clinic operations, ensuring clear and effective communication.
Participate in monthly RD meetings and collaborate with other leadership teams to align on strategies and priorities.
Communicate effectively with RMs regarding company initiatives, operational updates, and clinical goals.
Communicate and drive all company initiatives down to the clinic level, ensuring clarity and alignment.
Monitor and support customer service initiatives, ensuring high NPS scores and positive patient experiences.
Ability to assist in being on-call with other Regional Director(s) of Clinic Operations.
Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.
Interviews candidates for positions that report to the Regional Director as necessary.
Responsible for overseeing training for positions that report to the Regional Director.
Responsible for overseeing performance and any related counseling of positions that report to the Regional Director up to and including recommendation for termination of employment.
Responsible for overseeing annual review process for positions that report to the Regional Director.
The ability to provide training to positions that report to the Regional Director on Company Standards of operations.
The ability to provide ongoing monitoring of standards by conducting standards testing on positions that report to the Regional Director.
The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
The ability to build and maintain confidence and credibility with all clients and employees.
The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
Ability to comply with Company Standards of Operations.
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
Travel Required:
Position requires travel of up to 5-7 days every week. ***This is subject to change, due to clinic needs. ***
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The Regional Director will have contact with all Regional Managers in order to manage the day-to-day operations of the clinic. The Regional Director will also have contact with the Executive Team, Vice Presidents of Operations, Talent & Recruiting, People & Culture Partners, Compliance and Learning/Academy for support in directing the clinics.
Responsibilities
Work with senior leadership to make decisions on new processes, initiatives and budgets. Provide effective training, coaching and feedback. Create developmental or performance improvement plans as needed.
Maintain total P&L responsibility, managing metrics such as MTD, YTD, LTM, growth, and marketing initiatives.
Monitor clinic-level financial performance, ensuring profitability and alignment with organizational goals.
Utilize tools like Power BI to support and drive medically appropriate ancillary service referrals and scheduling.
Ensure accurate velocities, reduced wait times, and optimal patient flow, leveraging Clockwise software.
Lead, mentor, and motivate RMs to execute core values and deliver outstanding customer service.
Ability to time manage, with the ability to manage multiple priorities.
Build and enhance the knowledge and skills of the RM team, fostering a culture of continuous improvement and accountability.
Conduct daily or weekly touchpoints with individual RMs to provide support, alignment, and guidance.
Host and participate in weekly and monthly group meetings with RMs to align on goals, initiatives, and challenges.
Conduct weekly on-site visits to direct clinics and monthly visits to all clinics within the region.
Partner with RMs to oversee clinic operations, ensuring compliance with policies and procedures; ensure clinical quality by collaborating with the OMA and addressing any operational or clinical gaps.
Partner with RMs and Recruitment to identify and address staffing gaps and modified clinic schedules.
Participate in interviews with RMs, with a preference for on-site interviews to ensure quality hires.
Act as a liaison between the support office and clinic operations, ensuring clear and effective communication.
Participate in monthly RD meetings and collaborate with other leadership teams to align on strategies and priorities.
Communicate effectively with RMs regarding company initiatives, operational updates, and clinical goals.
Communicate and drive all company initiatives down to the clinic level, ensuring clarity and alignment.
Monitor and support customer service initiatives, ensuring high NPS scores and positive patient experiences.
Ability to assist in being on-call with other Regional Director(s) of Clinic Operations.
Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.
Interviews candidates for positions that report to the Regional Director as necessary.
Responsible for overseeing training for positions that report to the Regional Director.
Responsible for overseeing performance and any related counseling of positions that report to the Regional Director up to and including recommendation for termination of employment.
Responsible for overseeing annual review process for positions that report to the Regional Director.
The ability to provide training to positions that report to the Regional Director on Company Standards of operations.
The ability to provide ongoing monitoring of standards by conducting standards testing on positions that report to the Regional Director.
The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
The ability to build and maintain confidence and credibility with all clients and employees.
The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
Ability to comply with Company Standards of Operations.
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
Travel Required:
Position requires travel of up to 5-7 days every week. ***This is subject to change, due to clinic needs. ***
#J-18808-Ljbffr