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Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.\nPrinciple Duties And Responsibilities

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.\nAssist Service/Customer Operators with incoming service calls when needed.\nAccurately interview and document customer concerns.\nEstablish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).\nCreate repair orders, and route work to technicians or mechanical associates.\nObtain accurate estimates and approvals for Extended Service Policy (ESP) claims.\nConsult with customers regarding needed repairs.\nReview repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.\nClose and invoice repair orders.\nClearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.\nCollects service payments and manages cash including receiving and counting money.\nBalance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.\nEnsure all customer concerns are addressed and resolved in a timely manner.\nJob Specifications

Demonstrate exceptional interpersonal, communication, and customer service skills.\nDemonstrate exceptional telephone etiquette and active listening skills.\nProvide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.\nMeet or exceed CarMax guidelines for customer satisfaction.\nRead, interpret and transcribe data in order to maintain accurate records.\nIntermediate computer skills, including spreadsheet knowledge.\nSuccessfully work with associates in other departments within the store.\nPerform multiple duties in a high-energy, fast-paced working environment.\nDemonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.\nStay current in CarMax provided training in all areas of the Service process.\nWorking Conditions

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.\nRequires walking or standing for extended periods of time.\nFlexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.\nFollow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.\nAdhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies\nAbout CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.\nOur amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.\nCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.\nUpon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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PacSun - 400 Ernest W Barrett Pkwy NW Space U07 & U05 - Responsibilities: Maintain excellent customer service and drive seasonal sales at the Cobb location

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