Call Center Representative I
BankFirst Financial Services, Columbus, MS, United States
Call Center Representative
To provide both internal and external assistance and excellent service to customers and employees through a Call Center environment. Duties of Position: Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls. Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees. Assist customers with Online Banking, Debit Cards, and other account related questions. Other duties may be assigned by Call Center Team Lead. Education/Experience/Skills: Experience in direct customer service. Previous banking and experience with a knowledge of banking systems preferred. Bankfirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity
To provide both internal and external assistance and excellent service to customers and employees through a Call Center environment. Duties of Position: Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls. Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees. Assist customers with Online Banking, Debit Cards, and other account related questions. Other duties may be assigned by Call Center Team Lead. Education/Experience/Skills: Experience in direct customer service. Previous banking and experience with a knowledge of banking systems preferred. Bankfirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity