Customer Service Representative
Kelly, Tampa, FL, United States
Customer Service Representative
The Customer Service Representative supports both customer service and warehouse activities. This role is responsible for assisting customers, processing orders, sourcing parts, and performing shipping/receiving duties within a small branch (23 employees). You will resolve customer needs, process transactions, and ensure smooth branch operations in an industrial distribution environment. Key Responsibilities Respond to customer inquiries, generate price quotes, process orders, expedite parts, and handle returns via phone, email, fax, and sales team communication. Source parts from internal inventory, core suppliers, and alternate vendors, aiming to meet or exceed customer required dates. Assist with sales growth by reviewing open orders/quotes and converting quotes to orders. Identify and recommend product and process improvements to enhance the customer experience. Communicate order disruptions, customer feedback, approval requests, and corrective actions to branch management. Support margin and pricing improvement efforts by identifying and communicating opportunities. Gain and maintain deep knowledge of products, suppliers, and internal systems to support customers and drive sales. Perform receiving, inventory cycle counts, and shipping functions: verify deliveries, stock materials, pull and package orders, and maintain accurate inventory records. Safely operate material handling equipment including pallet jacks and forklifts; occasional use of basic hand and power tools. Maintain a clean and organized workspace, observing all company safety policies and procedures. Assist with the physical loading, unloading, and securing of outgoing freight as needed. Qualifications & Requirements Minimum 1 year of customer service, inside sales, mechanical, or maintenance experience (industrial distribution or parts counter preferred). Strong mechanical aptitude and attention to detail. Excellent written and verbal communication skills. Experience with warehouse systems, product tracking, or shipping/receiving. Comfortable using PCs and learning new software applications. High school diploma or GED required. Basic math skills; ability to read, write, and follow work instructions. Ability to stand for extended periods, walk, bend, lift up to 25 lbs regularly (and up to 45 lbs occasionally). Valid driver's license with clean driving record (MVR). Commitment to safety, quality, and continuous improvement.
The Customer Service Representative supports both customer service and warehouse activities. This role is responsible for assisting customers, processing orders, sourcing parts, and performing shipping/receiving duties within a small branch (23 employees). You will resolve customer needs, process transactions, and ensure smooth branch operations in an industrial distribution environment. Key Responsibilities Respond to customer inquiries, generate price quotes, process orders, expedite parts, and handle returns via phone, email, fax, and sales team communication. Source parts from internal inventory, core suppliers, and alternate vendors, aiming to meet or exceed customer required dates. Assist with sales growth by reviewing open orders/quotes and converting quotes to orders. Identify and recommend product and process improvements to enhance the customer experience. Communicate order disruptions, customer feedback, approval requests, and corrective actions to branch management. Support margin and pricing improvement efforts by identifying and communicating opportunities. Gain and maintain deep knowledge of products, suppliers, and internal systems to support customers and drive sales. Perform receiving, inventory cycle counts, and shipping functions: verify deliveries, stock materials, pull and package orders, and maintain accurate inventory records. Safely operate material handling equipment including pallet jacks and forklifts; occasional use of basic hand and power tools. Maintain a clean and organized workspace, observing all company safety policies and procedures. Assist with the physical loading, unloading, and securing of outgoing freight as needed. Qualifications & Requirements Minimum 1 year of customer service, inside sales, mechanical, or maintenance experience (industrial distribution or parts counter preferred). Strong mechanical aptitude and attention to detail. Excellent written and verbal communication skills. Experience with warehouse systems, product tracking, or shipping/receiving. Comfortable using PCs and learning new software applications. High school diploma or GED required. Basic math skills; ability to read, write, and follow work instructions. Ability to stand for extended periods, walk, bend, lift up to 25 lbs regularly (and up to 45 lbs occasionally). Valid driver's license with clean driving record (MVR). Commitment to safety, quality, and continuous improvement.