Customer Service Representative
Kelly Services, Tampa, FL, United States
Industrial Parts / Service Team Member – Industrial Distribution
Base Pay
: $20.00 per hour
Shift
: 1st Shift 8:00 AM - 5:00 PM
Employment Type
: Full-Time
Location
: Tampa, FL 33619
Department
: Customer Service & Warehouse Operations
Position Summary The Customer Service Representative supports both customer service and warehouse activities. This role is responsible for assisting customers, processing orders, sourcing parts, and performing shipping/receiving duties within a small branch (2–3 employees). You will resolve customer needs, process transactions, and ensure smooth branch operations in an industrial distribution environment.
Key Responsibilities
Respond to customer inquiries, generate price quotes, process orders, expedite parts, and handle returns via phone, email, fax, and sales team communication.
Source parts from internal inventory, core suppliers, and alternate vendors, aiming to meet or exceed customer required dates.
Assist with sales growth by reviewing open orders/quotes and converting quotes to orders.
Identify and recommend product and process improvements to enhance the customer experience.
Communicate order disruptions, customer feedback, approval requests, and corrective actions to branch management.
Support margin and pricing improvement efforts by identifying and communicating opportunities.
Gain and maintain deep knowledge of products, suppliers, and internal systems to support customers and drive sales.
Perform receiving, inventory cycle counts, and shipping functions: verify deliveries, stock materials, pull and package orders, and maintain accurate inventory records.
Safely operate material handling equipment including pallet jacks and forklifts; occasional use of basic hand and power tools.
Maintain a clean and organized workspace, observing all company safety policies and procedures.
Assist with the physical loading, unloading, and securing of outgoing freight as needed.
Qualifications & Requirements
Minimum 1 year of customer service, inside sales, mechanical, or maintenance experience (industrial distribution or parts counter preferred).
Strong mechanical aptitude and attention to detail.
Excellent written and verbal communication skills.
Experience with warehouse systems, product tracking, or shipping/receiving.
Comfortable using PCs and learning new software applications.
High school diploma or GED required.
Basic math skills; ability to read, write, and follow work instructions.
Ability to stand for extended periods, walk, bend, lift up to 25 lbs regularly (and up to 45 lbs occasionally).
Valid driver’s license with clean driving record (MVR).
Commitment to safety, quality, and continuous improvement.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affiliated employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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: $20.00 per hour
Shift
: 1st Shift 8:00 AM - 5:00 PM
Employment Type
: Full-Time
Location
: Tampa, FL 33619
Department
: Customer Service & Warehouse Operations
Position Summary The Customer Service Representative supports both customer service and warehouse activities. This role is responsible for assisting customers, processing orders, sourcing parts, and performing shipping/receiving duties within a small branch (2–3 employees). You will resolve customer needs, process transactions, and ensure smooth branch operations in an industrial distribution environment.
Key Responsibilities
Respond to customer inquiries, generate price quotes, process orders, expedite parts, and handle returns via phone, email, fax, and sales team communication.
Source parts from internal inventory, core suppliers, and alternate vendors, aiming to meet or exceed customer required dates.
Assist with sales growth by reviewing open orders/quotes and converting quotes to orders.
Identify and recommend product and process improvements to enhance the customer experience.
Communicate order disruptions, customer feedback, approval requests, and corrective actions to branch management.
Support margin and pricing improvement efforts by identifying and communicating opportunities.
Gain and maintain deep knowledge of products, suppliers, and internal systems to support customers and drive sales.
Perform receiving, inventory cycle counts, and shipping functions: verify deliveries, stock materials, pull and package orders, and maintain accurate inventory records.
Safely operate material handling equipment including pallet jacks and forklifts; occasional use of basic hand and power tools.
Maintain a clean and organized workspace, observing all company safety policies and procedures.
Assist with the physical loading, unloading, and securing of outgoing freight as needed.
Qualifications & Requirements
Minimum 1 year of customer service, inside sales, mechanical, or maintenance experience (industrial distribution or parts counter preferred).
Strong mechanical aptitude and attention to detail.
Excellent written and verbal communication skills.
Experience with warehouse systems, product tracking, or shipping/receiving.
Comfortable using PCs and learning new software applications.
High school diploma or GED required.
Basic math skills; ability to read, write, and follow work instructions.
Ability to stand for extended periods, walk, bend, lift up to 25 lbs regularly (and up to 45 lbs occasionally).
Valid driver’s license with clean driving record (MVR).
Commitment to safety, quality, and continuous improvement.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affiliated employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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