Customer Support Representative
Kelly, Morton Grove, IL, United States
Customer Support Representative
Location: Morton Grove, IL 60053 Work Schedule: 1st Shift
Monday to Friday Pay Rate: USD 23
24/hr Contract: 1 Year Qualifications: 3+ years of customer service experience, preferably supporting technical products in a B2B environment Two years of college or technical school, or 5+ years of experience in a technical role Proficient in Microsoft Office Experience with ERP or CRM systems; SAP or Salesforce preferred Technical aptitude and strong math skills Ability to work independently and stay motivated Strong organizational, time management, and multitasking skills Excellent attention to detail and communication skills Bilingual skills are a plus Responsibilities: Receive, review, and process customer orders accurately Verify and update customer orders to ensure completeness Enter orders into LN, eLogia, and ESP-REP systems Respond to customer inquiries regarding delivery, product availability, and complaints Resolve customer issues and provide timely updates Maintain accurate customer order records and databases Coordinate with internal departments regarding product availability and expedite requests Review inventory levels and shipping schedules to support order fulfillment Provide additional support and complete other tasks as assigned by management
Location: Morton Grove, IL 60053 Work Schedule: 1st Shift
Monday to Friday Pay Rate: USD 23
24/hr Contract: 1 Year Qualifications: 3+ years of customer service experience, preferably supporting technical products in a B2B environment Two years of college or technical school, or 5+ years of experience in a technical role Proficient in Microsoft Office Experience with ERP or CRM systems; SAP or Salesforce preferred Technical aptitude and strong math skills Ability to work independently and stay motivated Strong organizational, time management, and multitasking skills Excellent attention to detail and communication skills Bilingual skills are a plus Responsibilities: Receive, review, and process customer orders accurately Verify and update customer orders to ensure completeness Enter orders into LN, eLogia, and ESP-REP systems Respond to customer inquiries regarding delivery, product availability, and complaints Resolve customer issues and provide timely updates Maintain accurate customer order records and databases Coordinate with internal departments regarding product availability and expedite requests Review inventory levels and shipping schedules to support order fulfillment Provide additional support and complete other tasks as assigned by management