DC City Counter Counterperson
O'Reilly Automotive, Kansas City, MO, United States
Job Title
Provide all stores and customers with a high level of service to assist them with their parts pick up needs. Pull parts and bring to the city counter area to be distributed accurately. Ensure that the counter area is kept clean and organized. Essential Job Functions
Provide excellent customer service to all stores and customers. Greet all walk-in customers in a friendly, courteous manner. Answer phones in a manner that complies with our customer service program. Receive labels/orders from stores to be pulled and shipped by delivery out of the DC. Assist in pulling parts quickly and accurately from the location listed on the pick ticket/label and bring parts to the city counter area to be distributed quickly and accurately. Turn in all back orders/surplus orders to a designated team member for processing in a timely fashion. Communicate with drivers to enhance customer service. Keep all logs neat and legible. Inspect any boxes that are torn or old to ensure the part is in good condition. Ensure that the work area and counter area are clean, neat, and orderly. Keep a log on alternative locations from which parts are pulled and turn in the log daily to designated team members for adjustment. Maintain safety standards while operating and identify unsafe practices and situations. Team members with experience may be designated as trainers. As a trainer, take ownership of the DC target training program ensuring that all training is conducted according to schedule, and that all documentation is complete. Explain specific job duties/functions to help ensure success of new team members, as well as to convey any departmental or procedural changes to existing team members. All other duties as assigned. Skills/Education/Experience
Required:
High school diploma or equivalent (GED) Ability to accurately read, write, and match letters, words, and numbers from various sources including print labels Ability to work a flexible schedule Basic computer skills Strong interpersonal, written, and verbal communication skills with above average skills in customer service Must be able to multitask and work well in a team environment Desired:
Experience on a three-wheel buggy Previous picker experience Knowledge of warehouse practices Advanced computer skills Fluency in multiple languages (Spanish is highly desired) O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package:
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.
Provide all stores and customers with a high level of service to assist them with their parts pick up needs. Pull parts and bring to the city counter area to be distributed accurately. Ensure that the counter area is kept clean and organized. Essential Job Functions
Provide excellent customer service to all stores and customers. Greet all walk-in customers in a friendly, courteous manner. Answer phones in a manner that complies with our customer service program. Receive labels/orders from stores to be pulled and shipped by delivery out of the DC. Assist in pulling parts quickly and accurately from the location listed on the pick ticket/label and bring parts to the city counter area to be distributed quickly and accurately. Turn in all back orders/surplus orders to a designated team member for processing in a timely fashion. Communicate with drivers to enhance customer service. Keep all logs neat and legible. Inspect any boxes that are torn or old to ensure the part is in good condition. Ensure that the work area and counter area are clean, neat, and orderly. Keep a log on alternative locations from which parts are pulled and turn in the log daily to designated team members for adjustment. Maintain safety standards while operating and identify unsafe practices and situations. Team members with experience may be designated as trainers. As a trainer, take ownership of the DC target training program ensuring that all training is conducted according to schedule, and that all documentation is complete. Explain specific job duties/functions to help ensure success of new team members, as well as to convey any departmental or procedural changes to existing team members. All other duties as assigned. Skills/Education/Experience
Required:
High school diploma or equivalent (GED) Ability to accurately read, write, and match letters, words, and numbers from various sources including print labels Ability to work a flexible schedule Basic computer skills Strong interpersonal, written, and verbal communication skills with above average skills in customer service Must be able to multitask and work well in a team environment Desired:
Experience on a three-wheel buggy Previous picker experience Knowledge of warehouse practices Advanced computer skills Fluency in multiple languages (Spanish is highly desired) O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package:
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.