Personal Lines Customer Service Representative
Independent Insurance Agents of North Carolina, Wilmington, NC, United States
Personal Lines Account Manager
George Chadwick Insurance is seeking a qualified and motivated individual to join our growing team as a Personal Lines Account Manager. This role serves as the primary liaison between insurance carriers, producers, and clients. The Account Manager is responsible for delivering exceptional customer service while managing new business, renewals, policy servicing, and claims support. The ideal candidate will have strong customer service experience, be detail-oriented, proactive, and capable of independently resolving client issues. Key Responsibilities: Quote, market, and generate new business across all personal lines of coverage. Provide consistent, accurate, and timely communication to clients through verbal and written correspondence. Assist clients in understanding coverage options and determining their personal insurance needs. Manage and service existing accounts, including policy changes, applications, certificates, renewals, and claims follow-up. Review renewals proactively and remarket accounts when appropriate. Maintain strong carrier relationships. Promote client retention through relationship building and exceptional service. Support other Personal Lines team members during peak workloads or absences. Perform other duties as assigned. Qualifications & Requirements: Prior experience in the insurance industry, specifically personal lines Property & Casualty. Account management experience preferred. Active North Carolina Property & Casualty license required. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and agency management systems. Excellent organizational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! George Chadwick Insurance is a local family owned independent agency with a knowledgeable and inclusive staff. This begins with great teammates that encourage each other to learn and grow to help make us better. No two days are alike due to the fluctuating coastal insurance market so team work is an essential part of our success.
George Chadwick Insurance is seeking a qualified and motivated individual to join our growing team as a Personal Lines Account Manager. This role serves as the primary liaison between insurance carriers, producers, and clients. The Account Manager is responsible for delivering exceptional customer service while managing new business, renewals, policy servicing, and claims support. The ideal candidate will have strong customer service experience, be detail-oriented, proactive, and capable of independently resolving client issues. Key Responsibilities: Quote, market, and generate new business across all personal lines of coverage. Provide consistent, accurate, and timely communication to clients through verbal and written correspondence. Assist clients in understanding coverage options and determining their personal insurance needs. Manage and service existing accounts, including policy changes, applications, certificates, renewals, and claims follow-up. Review renewals proactively and remarket accounts when appropriate. Maintain strong carrier relationships. Promote client retention through relationship building and exceptional service. Support other Personal Lines team members during peak workloads or absences. Perform other duties as assigned. Qualifications & Requirements: Prior experience in the insurance industry, specifically personal lines Property & Casualty. Account management experience preferred. Active North Carolina Property & Casualty license required. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and agency management systems. Excellent organizational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! George Chadwick Insurance is a local family owned independent agency with a knowledgeable and inclusive staff. This begins with great teammates that encourage each other to learn and grow to help make us better. No two days are alike due to the fluctuating coastal insurance market so team work is an essential part of our success.