Customer Support Representative II
ICONMA, Johnston, IA, United States
Our Client, griculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities: The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: My client/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, Green Star Displays, Star Fire Receivers, JDLink Terminals, AutoTrac and machine guidance.
Requirements:
Fluent in Portuguese Skills in interpersonal communications, negotiation, and conflict resolution Advanced in verbal and written in Portuguese language abilities Working functional in written and verbal English language abilities Experience with customer service / support High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Experience with data management These positions will require a Bi-Lingual individual to be fluent in Portuguese, as well as English Knowledge of agriculture customers Agriculture operations experience, including Precision Farming experience Prior work experience in Agriculture or Technology dealer channels Bachelor's degree in agriculture, Business, Engineering related field, IT or a similar discipline
Why Should You Apply?
Health Benefits Referral Program Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
Responsibilities: The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: My client/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, Green Star Displays, Star Fire Receivers, JDLink Terminals, AutoTrac and machine guidance.
Requirements:
Fluent in Portuguese Skills in interpersonal communications, negotiation, and conflict resolution Advanced in verbal and written in Portuguese language abilities Working functional in written and verbal English language abilities Experience with customer service / support High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Experience with data management These positions will require a Bi-Lingual individual to be fluent in Portuguese, as well as English Knowledge of agriculture customers Agriculture operations experience, including Precision Farming experience Prior work experience in Agriculture or Technology dealer channels Bachelor's degree in agriculture, Business, Engineering related field, IT or a similar discipline
Why Should You Apply?
Health Benefits Referral Program Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.