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Front Desk Membership Sales

Hand & Stone - Weston, FL, Florida, NY, United States


Benefits

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Spa Sales Associate / Front Desk (Membership Sales) Hand & Stone Massage and Facial Spas - Hollywood, Sunrise - Sawgrass and Weston

$14 – $16 per hour

Typical weekly earnings:

$710 – $900+ with commissions and bonuses

Full-Time / Part-Time | Bilingual Preferred

This is a sales-focused front desk role where you will help guests discover wellness services and enroll clients into our membership program.

Hand & Stone Massage and Facial Spa in Weston is looking for a friendly, energetic Spa Sales Associate who enjoys working with people, selling memberships, and helping keep the spa fully booked.

This role is perfect for someone who thrives in a goal-driven environment and enjoys creating a great guest experience.

Compensation

$14 – $16 per hour base pay

Weekly earning potential:

$710 – $900+ including commissions

Additional earning opportunities

Commission on membership sales

Monthly performance bonuses

Team contests and incentives

Benefits Include

Employee discounts on spa services and retail

Complimentary massage or facial monthly

Flexible scheduling

Growth opportunities into leadership roles

Schedule Requirements Peak-hour coverage is required.

Applicants must be available for:

Evenings

Weekends

Holidays when needed

What You’ll Do Membership Sales (Primary Focus)

Present and sell spa memberships during checkout

Explain membership benefits and value confidently

Help guests understand the benefits of regular massage and facial services

Follow up with potential members

Fill the Schedule (No White Space)

Call, text, and follow up with guests to book appointments

Confirm upcoming appointments

Reschedule cancellations quickly

Encourage prebooking for future visits

Front Desk Guest Experience

Greet guests and create a welcoming spa environment

Answer phone calls and assist with reservations

Recommend spa services and enhancements

Support massage therapists and estheticians during busy shifts

Maintain an organized and professional front desk

Performance Bonuses Based On

Membership conversion

Appointments booked

Prebooking percentage

Average ticket and upgrades

Guest experience

Requirements

1+ year experience in sales or customer service

Comfortable recommending services and asking for the sale

Strong communication and people skills

Reliable attendance and punctuality

Comfortable using booking or POS systems

Experience in spa, fitness studios, hospitality, retail, or wellness environments is strongly preferred.

Bilingual English/Spanish is a plus.

Growth Opportunities Top performers have opportunities to grow into:

Lead Spa Associate

Assistant Spa Manager

Spa Management roles

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