Customer Service Representative
Volunteer Welding Supply Inc, Menomonee Falls, WI, United States
Utilize your customer service expertise and join a global industry leader that can offer you competitive pay, an unbeatable benefits package, a daytime Monday – Friday schedule, and the opportunity to grow your career.
Enjoy an excellent work/life balance with an incredibly stable company that truly values you!
OSC , a regional leader in industrial gas and welding supply distribution, is seeking a
Customer Service Representative
to join their team. This is an in-office opportunity.
If you have at least 2 years of customer service experience, experience working in an ERP system, and a high school diploma or equivalent, OSC wants to hear from you!
You will be able to work out of any of OSC’s locations
Sauk Rapids, MN
Duluth, MN
Willmar, MN
Virginia, MN
St. Paul, MN
Eau Claire, WI
Appleton, WI
Menomonee Falls, WI
Why Customer Service Representatives join the OSC team
Competitive pay : $25.85 – $31.02/hr, based on your experience.
Unbeatable benefits package
including health benefits, vision and dental reimbursement, 401(k) with company match, paid time off, paid holidays, wellness program, career & education development, and more!
Stable and recession-resistant industry : Our industrial gases and welding supplies will always be essential to the diverse group of industries we supply to such as manufacturing, healthcare, and technology!
Opportunities for advancement : OSC is always looking for key players to move into higher level roles.
Experience the best of both worlds
working for a local business with large-company backing!
Qualifications
High School diploma or equivalency.
2+ years customer service experience required.
2+ years of experience working in an ERP system.
Basic knowledge of welding and gases industry preferred.
Must be a team player and works well with others.
Proficient computer skills in Microsoft Office Suite and previous ERP experience required.
Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail.
Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees.
Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel.
Essential duties/responsibilities
Provide exceptional customer service to all internal and external customers.
Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing.
Create accurate orders in ERP system providing customer with order confirmation.
Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities.
Assist with Ecommerce ordering creating quick lists.
Handle customer complaints with regards to orders/products that are missing, delayed or damaged.
Work with vendors to determine accurate lead times for products that are not in stock.
Enter contract pricing or special pricing for products as applicable.
Help sales in creating sales value document.
Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager.
Assist in “On-boarding” and “Off-boarding” customers.
Complete bid package proposal for customers using company standardized quote package template.
About the Company OSC is an industrial distribution company that has been providing solutions for all gas, welding, and automation needs since 1959. With 8 locations in total (5 in Minnesota, 3 in Wisconsin) we are able to service many businesses across multiple markets. We have a comprehensive line of welding supplies and machines, several robotic platforms, automated cutting and welding equipment, and a variety of industrial, medical, and specialty gases. Not only do we offer rapid delivery, but we have the highest-quality dry ice in the region by making it to order!
OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
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Enjoy an excellent work/life balance with an incredibly stable company that truly values you!
OSC , a regional leader in industrial gas and welding supply distribution, is seeking a
Customer Service Representative
to join their team. This is an in-office opportunity.
If you have at least 2 years of customer service experience, experience working in an ERP system, and a high school diploma or equivalent, OSC wants to hear from you!
You will be able to work out of any of OSC’s locations
Sauk Rapids, MN
Duluth, MN
Willmar, MN
Virginia, MN
St. Paul, MN
Eau Claire, WI
Appleton, WI
Menomonee Falls, WI
Why Customer Service Representatives join the OSC team
Competitive pay : $25.85 – $31.02/hr, based on your experience.
Unbeatable benefits package
including health benefits, vision and dental reimbursement, 401(k) with company match, paid time off, paid holidays, wellness program, career & education development, and more!
Stable and recession-resistant industry : Our industrial gases and welding supplies will always be essential to the diverse group of industries we supply to such as manufacturing, healthcare, and technology!
Opportunities for advancement : OSC is always looking for key players to move into higher level roles.
Experience the best of both worlds
working for a local business with large-company backing!
Qualifications
High School diploma or equivalency.
2+ years customer service experience required.
2+ years of experience working in an ERP system.
Basic knowledge of welding and gases industry preferred.
Must be a team player and works well with others.
Proficient computer skills in Microsoft Office Suite and previous ERP experience required.
Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail.
Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees.
Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel.
Essential duties/responsibilities
Provide exceptional customer service to all internal and external customers.
Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing.
Create accurate orders in ERP system providing customer with order confirmation.
Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities.
Assist with Ecommerce ordering creating quick lists.
Handle customer complaints with regards to orders/products that are missing, delayed or damaged.
Work with vendors to determine accurate lead times for products that are not in stock.
Enter contract pricing or special pricing for products as applicable.
Help sales in creating sales value document.
Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager.
Assist in “On-boarding” and “Off-boarding” customers.
Complete bid package proposal for customers using company standardized quote package template.
About the Company OSC is an industrial distribution company that has been providing solutions for all gas, welding, and automation needs since 1959. With 8 locations in total (5 in Minnesota, 3 in Wisconsin) we are able to service many businesses across multiple markets. We have a comprehensive line of welding supplies and machines, several robotic platforms, automated cutting and welding equipment, and a variety of industrial, medical, and specialty gases. Not only do we offer rapid delivery, but we have the highest-quality dry ice in the region by making it to order!
OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
#J-18808-Ljbffr