Remote Customer Service Representative $45 per hour
GL1, Shawnee, KS, United States
Job Title
Client Services - Customer Care Representative I
Job Location Lenexa, KS, 66219
Job Duration 3 Months
Job Details
Shifts between 7:00 am and 6:00 pm Central Time, Monday through Friday.
Training scheduled 8:00 am–5:00 pm.
Length of assignment: 90 days.
Job Description: Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience ranging from routine to complex inquiries, utilizing multiple communication channels such as voice, email, chat, and AI‑related inquiries.
Duties and Responsibilities
Supports assigned client group(s) performing routine and complex health‑related customer excellence activities.
Conducts routine outbound, health‑related customer calls following established scripts and procedures.
Maintains complete customer/patient confidentiality for all health, personal, and other customer information.
Provides professional, respectful service, demonstrating caring and empathy when delivering sensitive health information.
Effectively responds to all customer inquiries received through telephone, fax, email, or chat regarding patient results, test inquiries, services, concerns about service failures, and other duties required to provide superior service.
Supports all client group(s) based on business needs.
Job Qualifications Required Work Experience:
1 year of related customer service excellence experience.
Preferred Work Experience:
Health care and laboratory related experience.
Experience delivering customer service excellence and achieving productivity, accuracy, and quality standards.
Physical and Mental Requirements Consistent exceptional customer service, accuracy, and quality focus required.
Knowledge N/A
Skills Prefer strong digital skills, including proficiency with Outlook, Excel, phone systems, chat, automation, and AI technologies.
Continuous Improvement Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital tools.
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Job Location Lenexa, KS, 66219
Job Duration 3 Months
Job Details
Shifts between 7:00 am and 6:00 pm Central Time, Monday through Friday.
Training scheduled 8:00 am–5:00 pm.
Length of assignment: 90 days.
Job Description: Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience ranging from routine to complex inquiries, utilizing multiple communication channels such as voice, email, chat, and AI‑related inquiries.
Duties and Responsibilities
Supports assigned client group(s) performing routine and complex health‑related customer excellence activities.
Conducts routine outbound, health‑related customer calls following established scripts and procedures.
Maintains complete customer/patient confidentiality for all health, personal, and other customer information.
Provides professional, respectful service, demonstrating caring and empathy when delivering sensitive health information.
Effectively responds to all customer inquiries received through telephone, fax, email, or chat regarding patient results, test inquiries, services, concerns about service failures, and other duties required to provide superior service.
Supports all client group(s) based on business needs.
Job Qualifications Required Work Experience:
1 year of related customer service excellence experience.
Preferred Work Experience:
Health care and laboratory related experience.
Experience delivering customer service excellence and achieving productivity, accuracy, and quality standards.
Physical and Mental Requirements Consistent exceptional customer service, accuracy, and quality focus required.
Knowledge N/A
Skills Prefer strong digital skills, including proficiency with Outlook, Excel, phone systems, chat, automation, and AI technologies.
Continuous Improvement Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital tools.
#J-18808-Ljbffr