HR Customer Service Rep High Volume Call Center
HCA Healthcare, Independence, MO, United States
Introduction
Work from Home position requires you to live within 60 miles of an HCA Healthcare Hospital (our hospitals are located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). The work schedule is Tue‑Sat, 10a‑6:30p CST or Tue‑Sat, 2:30p‑11p CST.
Do you have the career opportunities you want as an HR Customer Service Representative? We have an exciting opportunity to join Parallon, part of the nation's leading provider of healthcare services, Parallon/HCA Healthcare.
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family‑building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and other partners.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long– and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Learn More About Employee Benefits.
Note: Eligibility for benefits may vary by location.
About the Role The HRSC Tier I Customer Service Representative will perform administrative and data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, etc. The representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high‑quality.
Responsibilities
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
Provide support within an HR Line of Business.
Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as needed.
Provide assistance on navigating internal resources on self‑service and HR technology tools.
Qualifications
Strong customer service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have high‑speed Internet with 25 MB download and 15 MB upload.
Remote employees must live within a 60‑mile radius of an HCA hospital.
Parallon provides full‑service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full‑service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion on charitable care, uninsured discounts, and other uncompensated expenses.
“Bricks and mortar do not make a hospital. People do.” – Dr. Thomas Frist, Sr. (HCA Healthcare Co‑Founder)
We encourage you to apply for our HR Customer Service Rep High Volume Call Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Do you have the career opportunities you want as an HR Customer Service Representative? We have an exciting opportunity to join Parallon, part of the nation's leading provider of healthcare services, Parallon/HCA Healthcare.
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family‑building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and other partners.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long– and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Learn More About Employee Benefits.
Note: Eligibility for benefits may vary by location.
About the Role The HRSC Tier I Customer Service Representative will perform administrative and data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, etc. The representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high‑quality.
Responsibilities
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
Provide support within an HR Line of Business.
Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as needed.
Provide assistance on navigating internal resources on self‑service and HR technology tools.
Qualifications
Strong customer service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have high‑speed Internet with 25 MB download and 15 MB upload.
Remote employees must live within a 60‑mile radius of an HCA hospital.
Parallon provides full‑service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full‑service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion on charitable care, uninsured discounts, and other uncompensated expenses.
“Bricks and mortar do not make a hospital. People do.” – Dr. Thomas Frist, Sr. (HCA Healthcare Co‑Founder)
We encourage you to apply for our HR Customer Service Rep High Volume Call Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr