Customer Service Representative
ProSearch, Mason, OH, United States
Our client in Mason, OH is seeking a Customer Service Support Specialist to join their team in a hybrid work environment (on-site two days per week). This role is an excellent opportunity for professionals with experience in customer service, call center support, or client services who enjoy helping customers, resolving issues, and delivering a positive experience through clear communication and strong problem‑solving skills. If you’re organized, comfortable with data entry and Microsoft Office, and looking for a stable full‑time position with a supportive team, this role offers a great chance to grow your career in a service‑driven environment.
What You’ll Do
Respond promptly and professionally to customer inquiries via phone, email, and chat
Provide accurate information about accounts, services, and processes
Troubleshoot customer issues and resolve concerns with empathy and efficiency
Complete data entry tasks to maintain accurate customer records and documentation
Use strong phone etiquette and communication skills to support a positive customer experience
Collaborate with team members to ensure consistent, high‑quality service delivery
What We’re Looking For
Experience in customer service, call center operations, or client support (preferred)
Excellent communication skills, both verbal and written
Proficiency with Microsoft Office (Word, Outlook) and general computer systems
Ability to perform accurate and efficient data entry
Strong attention to detail, time management, and problem‑solving abilities
Comfortable working in a hybrid schedule (on‑site 2 days per week in Mason, OH)
Availability to work Monday–Friday, 11am–8pm
Knowledge of sales techniques or customer service best practices is a plus
Health insurance
Location: Mason, OH (On‑site 2 days per week; remote the rest of the week)
Ready to Join a Customer‑Focused Team? If you’re passionate about helping people and want a role where you can make a meaningful impact every day, we encourage you to apply. This is a great opportunity to grow your skills, support a dynamic organization, and be part of a team committed to delivering outstanding service.
#J-18808-Ljbffr
What You’ll Do
Respond promptly and professionally to customer inquiries via phone, email, and chat
Provide accurate information about accounts, services, and processes
Troubleshoot customer issues and resolve concerns with empathy and efficiency
Complete data entry tasks to maintain accurate customer records and documentation
Use strong phone etiquette and communication skills to support a positive customer experience
Collaborate with team members to ensure consistent, high‑quality service delivery
What We’re Looking For
Experience in customer service, call center operations, or client support (preferred)
Excellent communication skills, both verbal and written
Proficiency with Microsoft Office (Word, Outlook) and general computer systems
Ability to perform accurate and efficient data entry
Strong attention to detail, time management, and problem‑solving abilities
Comfortable working in a hybrid schedule (on‑site 2 days per week in Mason, OH)
Availability to work Monday–Friday, 11am–8pm
Knowledge of sales techniques or customer service best practices is a plus
Health insurance
Location: Mason, OH (On‑site 2 days per week; remote the rest of the week)
Ready to Join a Customer‑Focused Team? If you’re passionate about helping people and want a role where you can make a meaningful impact every day, we encourage you to apply. This is a great opportunity to grow your skills, support a dynamic organization, and be part of a team committed to delivering outstanding service.
#J-18808-Ljbffr