Call Center Representative, Specialist or SR Specialist
Northrim Bank, Member FDIC, Anchorage, AK, United States
At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.
Employee Benefits
Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
Paid Time Off to include select paid holidays
Retirement Benefits with generous 401K match
Other Employee Benefits Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!
Pay is depending on experience. Minimum for Call Center Representative is $19.06/hr, Specialist is $21.27/hr, Senior Specialist is $23.43/hr
Join the Front Line of Exceptional Service at Northrim Bank! Are you a people-person who loves solving problems, building relationships, and making someone’s day better all in a fast-paced, team-driven environment? If so, we want YOU to be the voice behind Northrim Bank’s outstanding customer experience!
We’re hiring for our Call Center team:
Call Center Representative
(entry level)
Call Center Specialist
(experienced)
Call Center Senior Specialist
(expert level)
No matter where you land, you’ll play a key role in helping customers navigate their financial world with confidence.
What You’ll Do Every day is different, but here’s what you can expect:
Be the friendly voice customers trust handling inbound and outbound calls, emails, and online requests
Solve problems on the spot with a “one-call resolution” mindset
Guide customers through banking products, digital tools, and services
Identify opportunities to help customers meet their financial goals
Troubleshoot everything from simple requests to complex banking issues (depending on your level)
Deliver top-tier service with professionalism, empathy, and efficiency
What Makes This Role Exciting?
You make an impact
– Every call is a chance to help someone succeed financially
Growth opportunities
– Start as a Representative and grow into Specialist or Senior roles
Dynamic environment
– Fast-paced, engaging, and never boring
Team support
– Work alongside knowledgeable, supportive colleagues
Skill building
– Sharpen your communication, problem-solving, and financial knowledge
What You Bring We’re looking for motivated individuals who:
Love helping people and solving problems
Communicate clearly and confidently (phone, email, and in person)
Thrive in a fast-paced, detail-oriented environment
Are tech-savvy and comfortable using multiple systems
Take initiative and ownership of customer experiences
Bonus Points If You Have
Customer service, call center, sales, or banking experience
A knack for multitasking and staying organized under pressure
A passion for learning and growing your financial knowledge
Experience Levels Representative
Great for those starting or building experience
Focus on foundational service, basic transactions, and customer support
Specialist
For those with proven experience
Handle more complex requests, account maintenance, and escalations
Senior Specialist
Our experts and leaders on the floor
Tackle advanced issues, mentor others, and help shape the customer experience
Basic Qualifications
High school diploma or equivalent
Relevant experience (level depends on position)
Military experience welcomed and valued
Work Environment
Professional office setting
Collaborative team atmosphere
Moderate noise level (think energetic, not chaotic!)
Ready to Make a Difference? If you’re driven, customer-focused, and ready to grow your career in banking, we’d love to hear from you. Bring your energy, your curiosity, and your passion for helping people we’ll provide the rest.
Apply today and become the voice that makes banking better.
Full Time, Non-Exempt
Grade 12, 13 or 14
Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.
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Employee Benefits
Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
Paid Time Off to include select paid holidays
Retirement Benefits with generous 401K match
Other Employee Benefits Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!
Pay is depending on experience. Minimum for Call Center Representative is $19.06/hr, Specialist is $21.27/hr, Senior Specialist is $23.43/hr
Join the Front Line of Exceptional Service at Northrim Bank! Are you a people-person who loves solving problems, building relationships, and making someone’s day better all in a fast-paced, team-driven environment? If so, we want YOU to be the voice behind Northrim Bank’s outstanding customer experience!
We’re hiring for our Call Center team:
Call Center Representative
(entry level)
Call Center Specialist
(experienced)
Call Center Senior Specialist
(expert level)
No matter where you land, you’ll play a key role in helping customers navigate their financial world with confidence.
What You’ll Do Every day is different, but here’s what you can expect:
Be the friendly voice customers trust handling inbound and outbound calls, emails, and online requests
Solve problems on the spot with a “one-call resolution” mindset
Guide customers through banking products, digital tools, and services
Identify opportunities to help customers meet their financial goals
Troubleshoot everything from simple requests to complex banking issues (depending on your level)
Deliver top-tier service with professionalism, empathy, and efficiency
What Makes This Role Exciting?
You make an impact
– Every call is a chance to help someone succeed financially
Growth opportunities
– Start as a Representative and grow into Specialist or Senior roles
Dynamic environment
– Fast-paced, engaging, and never boring
Team support
– Work alongside knowledgeable, supportive colleagues
Skill building
– Sharpen your communication, problem-solving, and financial knowledge
What You Bring We’re looking for motivated individuals who:
Love helping people and solving problems
Communicate clearly and confidently (phone, email, and in person)
Thrive in a fast-paced, detail-oriented environment
Are tech-savvy and comfortable using multiple systems
Take initiative and ownership of customer experiences
Bonus Points If You Have
Customer service, call center, sales, or banking experience
A knack for multitasking and staying organized under pressure
A passion for learning and growing your financial knowledge
Experience Levels Representative
Great for those starting or building experience
Focus on foundational service, basic transactions, and customer support
Specialist
For those with proven experience
Handle more complex requests, account maintenance, and escalations
Senior Specialist
Our experts and leaders on the floor
Tackle advanced issues, mentor others, and help shape the customer experience
Basic Qualifications
High school diploma or equivalent
Relevant experience (level depends on position)
Military experience welcomed and valued
Work Environment
Professional office setting
Collaborative team atmosphere
Moderate noise level (think energetic, not chaotic!)
Ready to Make a Difference? If you’re driven, customer-focused, and ready to grow your career in banking, we’d love to hear from you. Bring your energy, your curiosity, and your passion for helping people we’ll provide the rest.
Apply today and become the voice that makes banking better.
Full Time, Non-Exempt
Grade 12, 13 or 14
Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.
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