Customer Service Representative
Highway, Dallas, TX, United States
Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
About the Role: Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. The Operations team is responsible for ensuring the customer’s needs are met in a timely and efficient manager. We manage a high volume of inquiries and incoming phone calls to assist motor truck carriers through the onboarding process with their brokerage. We are looking for an individual who thrives in a fast-paced work environment and who likes a challenge. Every case is different, and we are looking for someone who likes to solve problems! This individual may take customer calls and manage inbound support cases. This is an in-office role.
Your role:
Assist with customer support, including:
Handling incoming support phone calls
Represent Highway well when communicating externally
Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced environment
Demonstrate responsiveness in responding to internal and external communication
Demonstrate responsibility and organizational skills by managing tasks effectively
Work cohesively with other members of the Highway Team
Qualifications:
Thrives in a fast paced and urgent environment
Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere
Previous customer support experience is preferred but not required
Bi-lingual English and in Punjabi, Hindi, or Russian is a plus
#J-18808-Ljbffr
About the Role: Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. The Operations team is responsible for ensuring the customer’s needs are met in a timely and efficient manager. We manage a high volume of inquiries and incoming phone calls to assist motor truck carriers through the onboarding process with their brokerage. We are looking for an individual who thrives in a fast-paced work environment and who likes a challenge. Every case is different, and we are looking for someone who likes to solve problems! This individual may take customer calls and manage inbound support cases. This is an in-office role.
Your role:
Assist with customer support, including:
Handling incoming support phone calls
Represent Highway well when communicating externally
Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced environment
Demonstrate responsiveness in responding to internal and external communication
Demonstrate responsibility and organizational skills by managing tasks effectively
Work cohesively with other members of the Highway Team
Qualifications:
Thrives in a fast paced and urgent environment
Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere
Previous customer support experience is preferred but not required
Bi-lingual English and in Punjabi, Hindi, or Russian is a plus
#J-18808-Ljbffr