Customer Service Representative (Celebration Advisor)
WB Liquors & Wine, Palmhurst, TX, United States
Director of customer service • McAllen, TX
Last updated: 9 hours ago
Systems Integration, Inc. is currently looking to build a pipeline of candidates who are also bilingual (English & Spanish) for upcoming work. This remote Customer Service Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Must have the ability to pass a federal background check.
Responsibilities
Taking inbound calls and answering questions with the appropriate pre‑scripted responses which must be read verbatim to provide basic, general, and claims‑specific information.
Performing outbound calls to verify the authenticity of received documents.
Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
Refer escalated calls as needed to supervisor.
Qualifications
High School Diploma or GED equivalent required.
At least six (6) months of customer service required; call center experience preferred.
Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
Past or present Department of Homeland Security clearance preferred.
Must be empathetic in your ability to deal with sensitive topics and information.
Ability to speak and read English clearly and professionally. Bilingual would be helpful.
Ability to pass a federal background check.
Must reside no more than an hour from the Houston area in order to be able to pick‑up computer equipment.
Home Office Requirements
Hardwired internet (ethernet) connection
Internet speed of 25 Mbps or higher required.
Private work area and adequate power source
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Systems Integration, Inc. is currently looking to build a pipeline of candidates who are also bilingual (English & Spanish) for upcoming work. This remote Customer Service Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Must have the ability to pass a federal background check.
Responsibilities
Taking inbound calls and answering questions with the appropriate pre‑scripted responses which must be read verbatim to provide basic, general, and claims‑specific information.
Performing outbound calls to verify the authenticity of received documents.
Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
Refer escalated calls as needed to supervisor.
Qualifications
High School Diploma or GED equivalent required.
At least six (6) months of customer service required; call center experience preferred.
Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
Past or present Department of Homeland Security clearance preferred.
Must be empathetic in your ability to deal with sensitive topics and information.
Ability to speak and read English clearly and professionally. Bilingual would be helpful.
Ability to pass a federal background check.
Must reside no more than an hour from the Houston area in order to be able to pick‑up computer equipment.
Home Office Requirements
Hardwired internet (ethernet) connection
Internet speed of 25 Mbps or higher required.
Private work area and adequate power source
#J-18808-Ljbffr