Customs Brokerage Specialist, Amazon Customs and Trade
Amazon, Tempe, AZ, United States
Customs Brokerage Specialist, Amazon Customs and Trade
At Amazon, our mission is to be Earth's most Customer‑centric company. The Amazon Customs & Trade (ACT) team delivers comprehensive customs brokerage services for our customers.
We are seeking a detail‑oriented Customs Brokerage Specialist to join our team. In this role, you will manage daily customs clearance operations for ocean, air, rail, and truck cross‑border shipments, collaborate with freight forwarders, sellers, and vendors to ensure proper shipment and document preparation, monitor clearance status, and manage issue escalation. You will also perform accurate data entry, classifications, inspections, generate and track delivery forms while ensuring compliance requirements are met.
The ideal candidate will be customer‑obsessed, detail‑driven, and passionate about international logistics. Join us as we revolutionize global commerce, one shipment at a time.
Key Responsibilities
Verify completeness of information upon onboarding customers.
Prepare import documentation to ensure timely release and delivery of orders.
Verify accuracy of commercial documentation and charges.
Submit documentation to regulatory agencies.
Meet daily/weekly KPI targets for entry submission and accuracy.
Collaborate with other service providers to solve shipment issues.
Collaborate with origin and destination logistics teams.
Provide 2nd Tier support for Customer Service queries.
A Day in the Life You will start each shift by reviewing a live queue of incoming cross‑border shipments, triaging clearance priorities, and coordinating with freight forwarders and carrier partners to resolve documentation gaps before they create delays. Mid‑day, you'll collaborate with origin and destination logistics teams to track in‑flight entries, respond to regulatory agency queries, and escape time‑sensitive issues with clear resolution plans. Throughout the day, you serve as the subject‑matter expert for customer service teams, translating complex customs requirements into actionable guidance that protects our delivery commitments to customers.
About the Team The Amazon Customs & Trade (ACT) team is a high‑performing group of logistics professionals driven by a shared mission: make cross‑border trade invisible to customers. We move fast, hold a high quality bar, and invest in each other's growth — combining deep trade expertise with Amazon's leadership principles to continuously raise the standard for compliant, efficient global supply chain operations.
Basic Qualifications
Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions).
Work 40 hours/week, overtime as required.
Experience performing accurate data entry and analysis.
Experience in international logistics, cross‑border transportation and supply chain, or U.S. Customs rules and regulations.
2+ years of customs entry writing experience with a proven track record handling complex, high‑value shipments.
Preferred Qualifications
High school or equivalent diploma.
Bachelor's degree in logistics, transportation, supply chain, or business.
Licensed customs broker.
Benefits
EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Locations & Pay USA, AZ, Tempe - 19.00 - 33.00 USD hourly.
Posted:
March 23, 2026 (Updated 10 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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We are seeking a detail‑oriented Customs Brokerage Specialist to join our team. In this role, you will manage daily customs clearance operations for ocean, air, rail, and truck cross‑border shipments, collaborate with freight forwarders, sellers, and vendors to ensure proper shipment and document preparation, monitor clearance status, and manage issue escalation. You will also perform accurate data entry, classifications, inspections, generate and track delivery forms while ensuring compliance requirements are met.
The ideal candidate will be customer‑obsessed, detail‑driven, and passionate about international logistics. Join us as we revolutionize global commerce, one shipment at a time.
Key Responsibilities
Verify completeness of information upon onboarding customers.
Prepare import documentation to ensure timely release and delivery of orders.
Verify accuracy of commercial documentation and charges.
Submit documentation to regulatory agencies.
Meet daily/weekly KPI targets for entry submission and accuracy.
Collaborate with other service providers to solve shipment issues.
Collaborate with origin and destination logistics teams.
Provide 2nd Tier support for Customer Service queries.
A Day in the Life You will start each shift by reviewing a live queue of incoming cross‑border shipments, triaging clearance priorities, and coordinating with freight forwarders and carrier partners to resolve documentation gaps before they create delays. Mid‑day, you'll collaborate with origin and destination logistics teams to track in‑flight entries, respond to regulatory agency queries, and escape time‑sensitive issues with clear resolution plans. Throughout the day, you serve as the subject‑matter expert for customer service teams, translating complex customs requirements into actionable guidance that protects our delivery commitments to customers.
About the Team The Amazon Customs & Trade (ACT) team is a high‑performing group of logistics professionals driven by a shared mission: make cross‑border trade invisible to customers. We move fast, hold a high quality bar, and invest in each other's growth — combining deep trade expertise with Amazon's leadership principles to continuously raise the standard for compliant, efficient global supply chain operations.
Basic Qualifications
Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions).
Work 40 hours/week, overtime as required.
Experience performing accurate data entry and analysis.
Experience in international logistics, cross‑border transportation and supply chain, or U.S. Customs rules and regulations.
2+ years of customs entry writing experience with a proven track record handling complex, high‑value shipments.
Preferred Qualifications
High school or equivalent diploma.
Bachelor's degree in logistics, transportation, supply chain, or business.
Licensed customs broker.
Benefits
EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Locations & Pay USA, AZ, Tempe - 19.00 - 33.00 USD hourly.
Posted:
March 23, 2026 (Updated 10 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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