Senior Director of Membership, WSJ Leadership Institute
Dow Jones & Company, Inc., New York, NY, United States
About the Team
The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information—which The Wall Street Journal and Dow Jones have traditionally provided them—but also a means for continuously honing their abilities to manage their people through a daunting array of challenges—whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The WSJ Leadership Institute consists of executive peer communities, a variety of content, benefits and in‑person and virtual experiences, and unique access to data only available within Dow Jones.
About the Role We are seeking a strategic and data‑driven
Senior Director of Membership
to lead engagement and retention for our executive membership program. This senior role will oversee a growing team of Council Managers and utilize the latest technology to build and maintain a robust membership database powered by AI in order to provide white glove service to our members.
You Will
Strategic Leadership & Management:
Develop and execute a comprehensive, data‑driven strategy for membership retention and growth aligned with the Institute's financial and business goals.
Lead and mentor a team of
Council Managers
to ensure the delivery of a world‑class member experience and a high level of engagement within each executive council.
Collaborate with sales, marketing, product, and content teams to align membership strategy with broader organizational initiatives.
Technology:
Understand how AI can be best used to capture and deploy critical information and insights about our members to provide them with white glove service.
Lead transformation of our current member database systems and software into a flexible "knowledge system" that takes advantage of powerful AI tools.
Keep our member knowledge base current, accurate and up to the highest privacy standards.
Partner with Dow Jones technology leaders to achieve goals.
Analysis, Research & Tools:
Monitor and analyze membership data to forecast trends, measure performance, and inform strategic decisions.
Leverage data to design new methods and tools to strategically inform and engage members—including polling and ranking tools.
Work with content, sales and marketing teams to create and deploy new member benefits.
Member Experience & Community Building:
Ensure a consistently high‑quality experience for all members, from onboarding to daily engagement and renewals.
Work with Council Managers to curate and deliver relevant, high‑impact touchpoints that meet the evolving needs of executive members.
Act as a key representative of the Leadership Institute, building relationships with high‑level members and stakeholders.
You Have
Bachelor's degree or equivalent work experience.
15+ years of experience
working in a membership‑driven environment with a significant portion of that time spent in a leadership role. Experience with media or content brands is a plus.
Expertise in using new AI tools as well as older but evolving CRM systems (e.g., Salesforce) and interpreting data to drive business decisions.
Extensive experience managing and developing high‑performing teams.
Exceptional strategic planning, analytical, and problem‑solving skills.
Strong interpersonal and communication skills, with the ability to engage with C‑suite executives and senior leaders.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area Dow Jones - Leadership Institute
Job Category Sales
Union Status Non‑Union / A clear and likely internal candidate
Base Pay Range $225,000 - $260,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus‑eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits‑eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
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About the Role We are seeking a strategic and data‑driven
Senior Director of Membership
to lead engagement and retention for our executive membership program. This senior role will oversee a growing team of Council Managers and utilize the latest technology to build and maintain a robust membership database powered by AI in order to provide white glove service to our members.
You Will
Strategic Leadership & Management:
Develop and execute a comprehensive, data‑driven strategy for membership retention and growth aligned with the Institute's financial and business goals.
Lead and mentor a team of
Council Managers
to ensure the delivery of a world‑class member experience and a high level of engagement within each executive council.
Collaborate with sales, marketing, product, and content teams to align membership strategy with broader organizational initiatives.
Technology:
Understand how AI can be best used to capture and deploy critical information and insights about our members to provide them with white glove service.
Lead transformation of our current member database systems and software into a flexible "knowledge system" that takes advantage of powerful AI tools.
Keep our member knowledge base current, accurate and up to the highest privacy standards.
Partner with Dow Jones technology leaders to achieve goals.
Analysis, Research & Tools:
Monitor and analyze membership data to forecast trends, measure performance, and inform strategic decisions.
Leverage data to design new methods and tools to strategically inform and engage members—including polling and ranking tools.
Work with content, sales and marketing teams to create and deploy new member benefits.
Member Experience & Community Building:
Ensure a consistently high‑quality experience for all members, from onboarding to daily engagement and renewals.
Work with Council Managers to curate and deliver relevant, high‑impact touchpoints that meet the evolving needs of executive members.
Act as a key representative of the Leadership Institute, building relationships with high‑level members and stakeholders.
You Have
Bachelor's degree or equivalent work experience.
15+ years of experience
working in a membership‑driven environment with a significant portion of that time spent in a leadership role. Experience with media or content brands is a plus.
Expertise in using new AI tools as well as older but evolving CRM systems (e.g., Salesforce) and interpreting data to drive business decisions.
Extensive experience managing and developing high‑performing teams.
Exceptional strategic planning, analytical, and problem‑solving skills.
Strong interpersonal and communication skills, with the ability to engage with C‑suite executives and senior leaders.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area Dow Jones - Leadership Institute
Job Category Sales
Union Status Non‑Union / A clear and likely internal candidate
Base Pay Range $225,000 - $260,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus‑eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits‑eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
} #J-18808-Ljbffr