Miami Boutique Director - Carolina Herrera (Fashion)
PUIG Deutschland GmbH, Miami, FL, United States
Location: Miami, FL, US
Team: Retail
Job type: Permanent
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.
The Opportunity The Boutique Director is responsible for overall management of the boutique, staff, merchandise and customer service. This role is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, and building a highly motivated team and developing associates.
What you’ll get to do
Set individual sales goals for sales associates, ensuring goals reflect store business goals
Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
Analyze sales reports and data to determine the needs of the business and develop business strategies
Demonstrate an in‑depth knowledge of the merchandise, ensuring selling staff is fluent in all aspects of product knowledge
Customer Service
Ensures sales associates provide the highest level of customer service, maintaining constant client communication through client‑eling tools
Assist sales associates with various customer service issues, resolving complaints quickly and effectively
Empower associates to make decisions in the client’s best interest that support the Company’s philosophy
Operations
Ensure facility maintenance, presentation and organization
Ensure cash control procedures are properly followed, including bank deposits, safe funds and petty cash
Control store expenses and maintain budgets, striving to reduce costs
Monitor the movement of all inventory, maintaining inventory accuracy and shrink requirements, while ensuring all staff adhere to Shipping & Receiving policies and procedures
Support, promote and assume responsibility for loss prevention in all areas of risk management, including physical security, store cash controls, inventory management and inter‑store communications
Build and maintain communication with Corporate Office teams, other boutiques and local associations
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Maintain a neat, clean and organized selling floor, properly reflecting the brand and visual image at all times
Communicate inventory needs to support business goals and objectives
CRM
Grow client database by networking with the communities in the market and identifying new prospects
Human Resources
Recruit, train and develop staff, ensuring positions are filled in a timely manner with qualified personnel
Continuously evaluate the performance of associates, providing constant feedback to ensure results
Ensure image and personal appearance are professional and reflective of the brand image at all times
Resolve all HR issues in a timely and effective manner, partnering with Corporate Human Resources when necessary
We’d love to meet you if you have
A minimum of five years of experience in retail, preferably within the luxury market
A minimum of three years of management / supervisory experience
Excellent communication, organizational and interpersonal skills
Strong computer skills, including MS Office, inventory and database software
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you’ll love about us
An entrepreneurial, creative and welcoming work culture
A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.
#J-18808-Ljbffr
Team: Retail
Job type: Permanent
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.
The Opportunity The Boutique Director is responsible for overall management of the boutique, staff, merchandise and customer service. This role is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, and building a highly motivated team and developing associates.
What you’ll get to do
Set individual sales goals for sales associates, ensuring goals reflect store business goals
Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
Analyze sales reports and data to determine the needs of the business and develop business strategies
Demonstrate an in‑depth knowledge of the merchandise, ensuring selling staff is fluent in all aspects of product knowledge
Customer Service
Ensures sales associates provide the highest level of customer service, maintaining constant client communication through client‑eling tools
Assist sales associates with various customer service issues, resolving complaints quickly and effectively
Empower associates to make decisions in the client’s best interest that support the Company’s philosophy
Operations
Ensure facility maintenance, presentation and organization
Ensure cash control procedures are properly followed, including bank deposits, safe funds and petty cash
Control store expenses and maintain budgets, striving to reduce costs
Monitor the movement of all inventory, maintaining inventory accuracy and shrink requirements, while ensuring all staff adhere to Shipping & Receiving policies and procedures
Support, promote and assume responsibility for loss prevention in all areas of risk management, including physical security, store cash controls, inventory management and inter‑store communications
Build and maintain communication with Corporate Office teams, other boutiques and local associations
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Maintain a neat, clean and organized selling floor, properly reflecting the brand and visual image at all times
Communicate inventory needs to support business goals and objectives
CRM
Grow client database by networking with the communities in the market and identifying new prospects
Human Resources
Recruit, train and develop staff, ensuring positions are filled in a timely manner with qualified personnel
Continuously evaluate the performance of associates, providing constant feedback to ensure results
Ensure image and personal appearance are professional and reflective of the brand image at all times
Resolve all HR issues in a timely and effective manner, partnering with Corporate Human Resources when necessary
We’d love to meet you if you have
A minimum of five years of experience in retail, preferably within the luxury market
A minimum of three years of management / supervisory experience
Excellent communication, organizational and interpersonal skills
Strong computer skills, including MS Office, inventory and database software
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you’ll love about us
An entrepreneurial, creative and welcoming work culture
A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.
#J-18808-Ljbffr