Director, HR Shared Services

* Lead a globally distributed HR Shared Services team across the Americas, EMEA, and APAC* Define and manage service standards, SLAs, KPIs, quality metrics, and employee experience indicators* Ensure consistent knowledge management, case handling practices, and service execution across regions* Build a culture of accountability, customer centricity, operational discipline, and continuous learning* Align regional delivery models with enterprise governance, risk management, and platform standards* Embed AI-driven automation and orchestration into core service workflows to reduce manual effort and improve responsiveness* Identify, prioritize, and implement automation opportunities that enhance efficiency and elevate employee experience* Ensure responsible, secure, and scalable deployment of AI-enabled capabilities in partnership with IT and data governance teams* Monitor adoption, performance, and measurable value realization of automation initiatives* Demonstrate 10 or more years of progressive HR operations, shared services, or service delivery leadership experience with global scope* Prove experience designing and deploying technology-enabled HR service models at enterprise scale* Exhibit deep expertise integrating Workday, ServiceNow, contact center platforms, and orchestration technologies such as Genesys Cloud* Lead global, distributed teams across multiple regions including the Americas, EMEA, and APAC* Drive automation initiatives that improve operational efficiency and employee experience* Partner effectively with HRIS, IT, enterprise architecture, and operations stakeholders in complex environments* Establish governance frameworks, SLAs, KPIs, and performance management systems for shared services* Lead large-scale transformation initiatives while maintaining operational stability* Hold advanced experience in global service delivery transformation within high-growth or technology-driven organizations* Demonstrate strong executive presence and the ability to influence cross-functional senior leaders* Exhibit expertise in employee experience design, service blueprinting, and journey mapping* Possess experience implementing AI-enabled workflow orchestration at scale* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr