Logo
job logo

Junior Account Manager

EXL, Santa Clara, CA, United States


Key Responsibilities Support the management of client accounts by coordinating day-to-day communications and ensuring alignment with client objectives Assist in the development, execution, and delivery of targeted direct mail and digital campaigns for fintech clients Partner with internal data and analytics teams to support audience segmentation, targeting strategies, and performance measurement Coordinate with cross-functional teams to ensure campaigns are executed accurately, on schedule, and within budget Collaborate with creative team to develop and refine campaign assets, ensuring alignment with client objectives, brand guidelines, and regulatory requirements Provide clear, actionable feedback on creative concepts based on client input, campaign strategy, and performance insights Track project timelines, deliverables, and dependencies, proactively identifying and mitigating risks Contribute to the preparation of client-facing materials, including reports, presentations, and performance summaries Monitor campaign performance and support the analysis of key metrics such as response rates, conversion rates, and return on investment Maintain accurate and organized documentation of campaign plans, processes, and results Ensure adherence to internal processes, quality standards, and client requirements Required Qualifications Bachelors degree in Marketing, Business, Communications, or a related field 3+ years of relevant experience in account management, analytics, marketing, or advertising Strong organizational and project management skills with a high level of attention to detail Demonstrated ability to manage multiple priorities in a deadline-driven environment Proficiency in Microsoft Excel and PowerPoint; familiarity with data analysis and reporting tools is preferred Strong written and verbal communication skills Analytical mindset with an interest in data-driven marketing and performance measurement Preferred Qualifications Experience in direct mail, digital, performance marketing, or regulated industries such as financial services or fintech Familiarity with customer segmentation, targeting methodologies, and campaign optimization techniques Exposure to CRM platforms, marketing automation tools, or data visualization tools Understanding of A/B testing frameworks and marketing analytics concepts