Salesforce Solution Architect CRM-Manager
Offprem, Indiana, PA, United States
About Offprem Technology
We are a team of talented, highly skilled professionals in Salesforce consulting. Our consultants are some of the best in the industry and focus on all Salesforce, all the time. We’ve been around since 2016 and although we are headquartered in Indiana, we are remote friendly and hire across the United States. Whether you are an experienced consultant or you are interested in starting a career in the Salesforce ecosystem, we want to hear from you! Interested? Keep reading to see if this role is right for you!
About the Role Reporting to the CRM team Director, the Solution Architect, Manager leads a team of Solution Architects and client project work. In this role you will develop goals and strategic plans to deliver services to clients and to maximize revenue for the team. You will also serve as the primary point of contact for key clients, building and maintaining strong relationships for continued services. This role is a hybrid of client facing project work and team management. This position will be focused on project work related to our Sales/Service/Revenue cloud (s) and Agentforce.
What You’ll Do
Lead, mentor, and develop a growing team of Solution Architects including HR and performance management responsibilities
Oversee team enablement and training
Conduct weekly 1:1s and provide mentorship and career development opportunities
Solution Architects design and implement technical solutions for customers. Responsibilities include:
Manage implementation project to successful completion
Lead discovery and consulting sessions with customers
Develop solution design and technology architecture
Document and receive approval on solution design
Oversee and participate in build work and quality assurance
Conduct solution walkthrough with customers
Support customer go live
Solution Architects are customer facing
Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects
The TSM has overall responsibility for the success of the project and oversees all phases of delivery including Discovery, Build, QA, Deploy and Sign Off. Responsibilities also include:
Provides technical review and approval of solutions to ensure quality and scalability
Ensure project is delivered on time and within budget
First point of client escalation
Work with VP of Consulting Services and VP of Engineering to improve and standardize client delivery documentation, best practices and project methodology
Stay ahead of the latest Sales and Service Cloud releases and product updates
Help grow Sales and Service Cloud Practice at Offprem
Cooperate with Chief Revenue Officer to lead solutions engineering efforts in pre-sales
Requirements
Bachelor’s Degree or equivalent experience
Minimum 5+ years of experience in Sales or Service Cloud, including in a leadership role
Proven leadership, team management, and interpersonal skills
Ability to effectively assess team and individual growth needs, deficiencies, and opportunities
Technical proficiency with Salesforce Sales or Service Cloud. Additional industry-specific Cloud (Health Cloud, Financial Cloud, Education Cloud, Nonprofit Cloud) experience is a plus
Ability to develop and implement strategic plans and project management methodologies
Excellent verbal and written communication skills
Ability to interact and engage with stakeholders at varying levels in both internal and client-facing roles
Certifications: 3-5 of the following Salesforce Certifications:
Salesforce Certified Revenue Cloud Consultant
Salesforce Certified Business Analyst
Salesforce Certified Platform App Builder
Salesforce Certified Service Cloud Consultant
Company Benefits and Perks
Remote first culture - yes we have an office, but we don’t force you to come in!
Unlimited PTO
Medical, dental and vision insurance from day one!
Company paid STD, LTD and life insurance
11 paid holidays, including the day after the Superbowl!
Volunteer Program, including volunteer time off and matching donations
Tuesday start dates for new hires, because who wants to start on a Monday?
Bonus or commission eligible, depending upon your role
Authenticity & Verification Notice As a client facing organization we value integrity and authenticity throughout our hiring process. Candidates may be asked to validate technical knowledge, experience, education, and certifications through structured assessment and credential verification prior to hire.
*Offprem Technology provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, or protected veteran status.
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About the Role Reporting to the CRM team Director, the Solution Architect, Manager leads a team of Solution Architects and client project work. In this role you will develop goals and strategic plans to deliver services to clients and to maximize revenue for the team. You will also serve as the primary point of contact for key clients, building and maintaining strong relationships for continued services. This role is a hybrid of client facing project work and team management. This position will be focused on project work related to our Sales/Service/Revenue cloud (s) and Agentforce.
What You’ll Do
Lead, mentor, and develop a growing team of Solution Architects including HR and performance management responsibilities
Oversee team enablement and training
Conduct weekly 1:1s and provide mentorship and career development opportunities
Solution Architects design and implement technical solutions for customers. Responsibilities include:
Manage implementation project to successful completion
Lead discovery and consulting sessions with customers
Develop solution design and technology architecture
Document and receive approval on solution design
Oversee and participate in build work and quality assurance
Conduct solution walkthrough with customers
Support customer go live
Solution Architects are customer facing
Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects
The TSM has overall responsibility for the success of the project and oversees all phases of delivery including Discovery, Build, QA, Deploy and Sign Off. Responsibilities also include:
Provides technical review and approval of solutions to ensure quality and scalability
Ensure project is delivered on time and within budget
First point of client escalation
Work with VP of Consulting Services and VP of Engineering to improve and standardize client delivery documentation, best practices and project methodology
Stay ahead of the latest Sales and Service Cloud releases and product updates
Help grow Sales and Service Cloud Practice at Offprem
Cooperate with Chief Revenue Officer to lead solutions engineering efforts in pre-sales
Requirements
Bachelor’s Degree or equivalent experience
Minimum 5+ years of experience in Sales or Service Cloud, including in a leadership role
Proven leadership, team management, and interpersonal skills
Ability to effectively assess team and individual growth needs, deficiencies, and opportunities
Technical proficiency with Salesforce Sales or Service Cloud. Additional industry-specific Cloud (Health Cloud, Financial Cloud, Education Cloud, Nonprofit Cloud) experience is a plus
Ability to develop and implement strategic plans and project management methodologies
Excellent verbal and written communication skills
Ability to interact and engage with stakeholders at varying levels in both internal and client-facing roles
Certifications: 3-5 of the following Salesforce Certifications:
Salesforce Certified Revenue Cloud Consultant
Salesforce Certified Business Analyst
Salesforce Certified Platform App Builder
Salesforce Certified Service Cloud Consultant
Company Benefits and Perks
Remote first culture - yes we have an office, but we don’t force you to come in!
Unlimited PTO
Medical, dental and vision insurance from day one!
Company paid STD, LTD and life insurance
11 paid holidays, including the day after the Superbowl!
Volunteer Program, including volunteer time off and matching donations
Tuesday start dates for new hires, because who wants to start on a Monday?
Bonus or commission eligible, depending upon your role
Authenticity & Verification Notice As a client facing organization we value integrity and authenticity throughout our hiring process. Candidates may be asked to validate technical knowledge, experience, education, and certifications through structured assessment and credential verification prior to hire.
*Offprem Technology provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, or protected veteran status.
#J-18808-Ljbffr