IT Service Desk Analyst
Tennessee Titans, Nashville, TN, United States
At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.
Job Description – What You’ll Be Doing The Tennessee Titans are seeking a forward-thinking, dynamic and hardworking individual to join our Technology and Innovation team. The IT Service Desk Analyst will oversee the installation and maintenance of computer hardware and software within the organization.
Serve as a point of contact for end users needing technical assistance at Vanderbilt Health Football Center, Nissan Stadium, and other Titans’ facilities
Provide troubleshooting through diagnostic techniques
Support internal computer systems consisting of Windows 11 and Mac operating systems
Install, configure, and repair computer systems and applications within the organization
Integral part of the onboarding process including creating users and managing directory groups
Requirements – What You’ll Bring Education
Bachelor’s degree in computer science or equivalent
Experience
2+ years of relevant experience preferred.
Experience with the following operating systems; Windows 11, Mac OS, Windows Server 2019, Windows Server 2022
LAN and Wi-Fi knowledge with experience of TCP / IP protocols
Experience with Active Directory and User Management
Mobile Device Management
Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
Knowledge of multifactor authentication products (Okta, Duo, etc.)
Experience with Office 365 and Microsoft Exchange environments
Outstanding organizational and time management skills
Excellent communication skills
Analytical thinker and problem solver with attention to detail
Physical Requirements And Working Conditions
In person position located at the Titans Training Facility in Nashville, TN
Potential for overnight, weekends, and holiday work
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Job Description – What You’ll Be Doing The Tennessee Titans are seeking a forward-thinking, dynamic and hardworking individual to join our Technology and Innovation team. The IT Service Desk Analyst will oversee the installation and maintenance of computer hardware and software within the organization.
Serve as a point of contact for end users needing technical assistance at Vanderbilt Health Football Center, Nissan Stadium, and other Titans’ facilities
Provide troubleshooting through diagnostic techniques
Support internal computer systems consisting of Windows 11 and Mac operating systems
Install, configure, and repair computer systems and applications within the organization
Integral part of the onboarding process including creating users and managing directory groups
Requirements – What You’ll Bring Education
Bachelor’s degree in computer science or equivalent
Experience
2+ years of relevant experience preferred.
Experience with the following operating systems; Windows 11, Mac OS, Windows Server 2019, Windows Server 2022
LAN and Wi-Fi knowledge with experience of TCP / IP protocols
Experience with Active Directory and User Management
Mobile Device Management
Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
Knowledge of multifactor authentication products (Okta, Duo, etc.)
Experience with Office 365 and Microsoft Exchange environments
Outstanding organizational and time management skills
Excellent communication skills
Analytical thinker and problem solver with attention to detail
Physical Requirements And Working Conditions
In person position located at the Titans Training Facility in Nashville, TN
Potential for overnight, weekends, and holiday work
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr