Reservations Specialist
Westgate Resorts, Florida, NY, United States
Company Overview
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
Job Description On-site training beginning May 14 for 90 days, then hybrid/remote.
Starting at $16/hr ($16.50 for bilingual Spanish) plus commission, shift differentials, and $100 bonus after successful completion of training and nesting (including meeting required metrics).
Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations?
As an Owner Services Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.
This role offers paid training, performance incentives, and long‑term career growth with one of the nation’s largest hospitality companies. After the first 90 days on‑site, you’ll have the flexibility to work from home.
Class & Training Details
Next class starts: May 14
Training: 4 weeks, followed by 2 weeks of reverse shadowing & nesting
Schedule: Monday–Friday 9:00 AM–5:30 PM (in office)
Attendance requirement: no time off permitted during the first 90 days
Post-training shift: 11:30 AM–8:00 PM with split days off: 1 weekday + 1 weekend day or 2 days off during the week and work both Saturday and Sunday.
What You’ll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, and SharePoint
Call volume expectations:
30–35 calls/day average
40–50 calls/day during peak periods
From late October through early January, overtime of approximately 4–8 hours per week may be required.
Qualifications What You’ll Bring
High school diploma or GED required
2+ years of customer service experience preferred (call center experience is a plus; sales, collections, and front desk experience are also highly transferable)
Strong communication, listening, and multitasking skills
Comfortable working in a fast‑paced, metrics‑driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening
Bilingual English/Spanish is a HUGE plus (additional pay available!)
Additionally, the person must possess and adhere to the following core values:
Integrity
Passion
Work ethic
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Daily Pay benefit
Family benefits including pregnancy, parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, disability, accident, critical illness & hospital insurance
Pet insurance
Exclusive discounts for Team Members (hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community involvement programs
Equal Employment Opportunity Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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Job Description On-site training beginning May 14 for 90 days, then hybrid/remote.
Starting at $16/hr ($16.50 for bilingual Spanish) plus commission, shift differentials, and $100 bonus after successful completion of training and nesting (including meeting required metrics).
Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations?
As an Owner Services Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.
This role offers paid training, performance incentives, and long‑term career growth with one of the nation’s largest hospitality companies. After the first 90 days on‑site, you’ll have the flexibility to work from home.
Class & Training Details
Next class starts: May 14
Training: 4 weeks, followed by 2 weeks of reverse shadowing & nesting
Schedule: Monday–Friday 9:00 AM–5:30 PM (in office)
Attendance requirement: no time off permitted during the first 90 days
Post-training shift: 11:30 AM–8:00 PM with split days off: 1 weekday + 1 weekend day or 2 days off during the week and work both Saturday and Sunday.
What You’ll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, and SharePoint
Call volume expectations:
30–35 calls/day average
40–50 calls/day during peak periods
From late October through early January, overtime of approximately 4–8 hours per week may be required.
Qualifications What You’ll Bring
High school diploma or GED required
2+ years of customer service experience preferred (call center experience is a plus; sales, collections, and front desk experience are also highly transferable)
Strong communication, listening, and multitasking skills
Comfortable working in a fast‑paced, metrics‑driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening
Bilingual English/Spanish is a HUGE plus (additional pay available!)
Additionally, the person must possess and adhere to the following core values:
Integrity
Passion
Work ethic
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Daily Pay benefit
Family benefits including pregnancy, parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, disability, accident, critical illness & hospital insurance
Pet insurance
Exclusive discounts for Team Members (hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community involvement programs
Equal Employment Opportunity Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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