
Senior Manager, Growth & Owner Communications (Hybrid Opportunity)
Hyatt, Chicago, IL, United States
The OpportunityHyatt seeks an enthusiastic Senior Manager to join our Global Communications team. In this role, you will be collaborating closely with the broader Growth, Owner Relations, and Brand Portfolio teams, where youll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization.Who We AreAt Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.As we continue to grow, we never lose sight of whats most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.Why Now?This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.How We Care for Our PeopleWhat sets us apart is our purposeto care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. Were proud to have earned a place on Fortunes prestigious list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.Were proud to offer exceptional corporate benefits which include:Annual allotment of free hotel stays at Hyatt hotels globallyFlexible work scheduleWork-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness centerA global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoptionPaid Time Off, Medical, Dental, Vision, 401K with company matchWho You AreAs our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.The RoleAs part of Hyatts Global Communications team, the Senior Manager, Growth & Owner Communications plays a pivotal role working with the Growth organization to articulate Hyatts evolving growth strategy and demonstrate the value Hyatt delivers to current and prospective hotel owners. This role translates Hyatts sharpened focus on organic growth across its world-class brand portfolio into clear, compelling narratives and communications for current and prospective managed and franchised owners, developers, management companies, and investors worldwide.This position translates complex strategies, portfolio performance, and enterprise initiatives into compelling, data-driven narratives that deepen relationships with current and prospective owners across regions. The role partners closely with Growth and Development, Operations, Franchise & Owner Relations, B2B Marketing, and Commercial Services to deliver innovative and differentiated communications and go-to-market materials that deepen relationships, attract new owners and reinforce the reasons existing owners choose Hyatt.This role combines Growth and Owner communications, creating strategic alignment and message efficiencies across current and prospective owners - the key stakeholders driving Hyatts organic growth. The Senior Manager brings strategic thinking and influence, collaborating directly with senior leaders and regional communicators, particularly for the Americas region, to craft timely, relevant messaging that reflects Hyatts purpose of care, its long-term organic growth priorities, the unique value Hyatt brings to its owner community, and the importance of prioritizing owner sentiment with current owners.Experience Required:8-10 years of progressive corporate communications experience; B2B stakeholder focus required (e.g., owners, developers, investors, franchisees).Data-driven storyteller who can translate complex strategies and performance into clear, compelling owner value propositions.Advanced writing and editing skills with proven ability to produce a wide range of materials and content (executive remarks, memos, newsletters, scripts).High degree of personal and professional savvy to inspire confidence among audiences at all levels of the organization.Proven ability to lead cross-functional projects with detailed timelines and multiple stakeholders.Travel/tourism/hospitality experience is a strong plusExperience Preferred:BA or BS in Journalism, Communications, Business, or MarketingProficient, solid working knowledge of Microsoft Office SuiteVisual storytelling skills are a plusAbility to work in a fast-paced environment with multiple internal clients, meeting deadlines, and be accommodating to urgent projectsExcellent networking and relationship-building skills and the ability to act with confidence while dealing with various levels and functionsAbility to travel globally as required (approximately 10-25%)The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.We welcome you:Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. Wed love to consider your unique experiences and how you could make Hyatt even better.