VP Franchise Operations & Owner Relations - Americas Classics & Luxury Portfolio
Hyatt Hotels Corporation, Chicago, IL, United States
I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.
Peggy Focheux Duval: Director of Learning & Development, France
VP Franchise Operations & Owner Relations – Americas Classics & Luxury Portfolio (Remote) US – IL – Chicago
Hotel Operations
Professional Staff/Corporate
Full‑time
Yearly US Dollar (USD) pay basis
Summary The Opportunity
Hyatt seeks an enthusiastic VP to join our Franchise and Owner Relations Group (FORG). In this role, you will be collaborating closely with the broader FORG team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
This role is focused on driving hotel performance in all areas, with emphasis on financial performance, guest service, and brand standard adherence. The role oversees a team of Franchise Performance Leads who maximize Hyatt’s brand value to our owners and operators. The role also supports the development, testing, and implementation of brand initiatives and changes in Rooms, Food and Beverage, Information Technology, and Facility Management for Hyatt’s Classics & Luxury franchise portfolio.
Position Responsibilities / Essential Functions
Lead and inspire the Franchise Performance Leads team to partner with owners and operators to drive mutual success.
Drive financial performance including top‑line sales, revenue management, brand contribution, and efficiency initiatives.
Ensure guest service performance metrics are centered on portfolio health: cleanliness, working order, and customer service.
Advance adherence to brand standards through execution of Hyatt’s accountability programs.
Interface and coordinate with Brand Portfolio Leaders, Managed Field Operations, Americas Performance Hub, Finance, and Design and Construction departments to meet timelines and criteria.
Oversee the screening approval process for new Franchise Operators.
Support Training initiatives with a focus on training compliance to ensure brand protection.
Involvement at a strategic level in all areas of Information Technology implementations current and ongoing in the brands.
Oversee implementation of changes and updates to all areas in Food & Beverage.
Collaborate with brand support on hotel openings and ongoing items and opportunities.
Responsible for management of procurement vendors and new/existing contractors.
Ensure fluent knowledge and implementation of Classics and Luxury Portfolio Standards and Operational Procedures.
Demonstrate a commitment to Hyatt’s core values.
Qualifications Experience Required:
Deep financial background with the ability to analyze and assess both portfolio and hotel‑level data
5+ years of Full‑Service Hotel General Manager and/or corporate leadership experience in the Hospitality Segment
Prior experience with contract execution, project management, and facility planning required
Experience Preferred:
Bachelor’s Degree in Hotel & Restaurant Management or Business preferred
Knowledge of AI Tools and Capabilities
The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $232,500 – $260,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
#J-18808-Ljbffr
Peggy Focheux Duval: Director of Learning & Development, France
VP Franchise Operations & Owner Relations – Americas Classics & Luxury Portfolio (Remote) US – IL – Chicago
Hotel Operations
Professional Staff/Corporate
Full‑time
Yearly US Dollar (USD) pay basis
Summary The Opportunity
Hyatt seeks an enthusiastic VP to join our Franchise and Owner Relations Group (FORG). In this role, you will be collaborating closely with the broader FORG team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
This role is focused on driving hotel performance in all areas, with emphasis on financial performance, guest service, and brand standard adherence. The role oversees a team of Franchise Performance Leads who maximize Hyatt’s brand value to our owners and operators. The role also supports the development, testing, and implementation of brand initiatives and changes in Rooms, Food and Beverage, Information Technology, and Facility Management for Hyatt’s Classics & Luxury franchise portfolio.
Position Responsibilities / Essential Functions
Lead and inspire the Franchise Performance Leads team to partner with owners and operators to drive mutual success.
Drive financial performance including top‑line sales, revenue management, brand contribution, and efficiency initiatives.
Ensure guest service performance metrics are centered on portfolio health: cleanliness, working order, and customer service.
Advance adherence to brand standards through execution of Hyatt’s accountability programs.
Interface and coordinate with Brand Portfolio Leaders, Managed Field Operations, Americas Performance Hub, Finance, and Design and Construction departments to meet timelines and criteria.
Oversee the screening approval process for new Franchise Operators.
Support Training initiatives with a focus on training compliance to ensure brand protection.
Involvement at a strategic level in all areas of Information Technology implementations current and ongoing in the brands.
Oversee implementation of changes and updates to all areas in Food & Beverage.
Collaborate with brand support on hotel openings and ongoing items and opportunities.
Responsible for management of procurement vendors and new/existing contractors.
Ensure fluent knowledge and implementation of Classics and Luxury Portfolio Standards and Operational Procedures.
Demonstrate a commitment to Hyatt’s core values.
Qualifications Experience Required:
Deep financial background with the ability to analyze and assess both portfolio and hotel‑level data
5+ years of Full‑Service Hotel General Manager and/or corporate leadership experience in the Hospitality Segment
Prior experience with contract execution, project management, and facility planning required
Experience Preferred:
Bachelor’s Degree in Hotel & Restaurant Management or Business preferred
Knowledge of AI Tools and Capabilities
The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $232,500 – $260,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
#J-18808-Ljbffr