Customer Service Representative
Apex Systems, Oklahoma City, OK, United States
Customer Service Representative
We are seeking a Customer Service Representative to act as a primary point of contact for customers. This position involves handling inbound and outbound calls, providing accurate information, and ensuring a high standard of service. The role requires adherence to established schedules and service levels within a call center environment. Location: Oklahoma City, Oklahoma (Remote) Employment Type: Contract Key Responsibilities
Answer incoming phone calls and provide accurate and appropriate information to callers. Place outbound customer service or customer satisfaction calls as required. Complete call guides, gathering and verifying necessary information. Adhere to established customer service and documentation standards within required time frames. Maintain call center scheduling to ensure telephone coverage during hours of operation. Attend telephone skills and program information training sessions. Perform clerical or administrative duties as assigned. Required Qualifications
Education: High school diploma or G.E.D. Experience: Zero or more years of customer service or other telephone experience. Skills: Basic communication skills. Ability to follow oral and written directions. Ability to meet professional standards. Preferred Qualifications
Previous call center experience is preferred. The pay rate for this position is $18.00 per hour. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
We are seeking a Customer Service Representative to act as a primary point of contact for customers. This position involves handling inbound and outbound calls, providing accurate information, and ensuring a high standard of service. The role requires adherence to established schedules and service levels within a call center environment. Location: Oklahoma City, Oklahoma (Remote) Employment Type: Contract Key Responsibilities
Answer incoming phone calls and provide accurate and appropriate information to callers. Place outbound customer service or customer satisfaction calls as required. Complete call guides, gathering and verifying necessary information. Adhere to established customer service and documentation standards within required time frames. Maintain call center scheduling to ensure telephone coverage during hours of operation. Attend telephone skills and program information training sessions. Perform clerical or administrative duties as assigned. Required Qualifications
Education: High school diploma or G.E.D. Experience: Zero or more years of customer service or other telephone experience. Skills: Basic communication skills. Ability to follow oral and written directions. Ability to meet professional standards. Preferred Qualifications
Previous call center experience is preferred. The pay rate for this position is $18.00 per hour. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.