Call Center Representative
LHH, Schaumburg, IL, United States
Call Center Representative
The Call Center Representative is responsible for handling inbound and/or outbound customer interactions, resolving inquiries, and providing accurate information in a fast-paced, customer-focused environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks while delivering high-quality service. This is a Contract to Hire opportunity located near Schaumburg, IL. Key Responsibilities: Handled inbound and outbound calls to assist customers with inquiries, requests, complaints, and service issues. Provided accurate information regarding products, services, policies, and procedures while maintaining professionalism and empathy. Documented customer interactions, account updates, and resolutions accurately in call center or CRM systems. Resolved issues efficiently by following established guidelines and escalating complex matters when appropriate. Met or exceeded performance metrics related to call quality, productivity, and customer satisfaction. Collaborated with team members and supervisors to support service goals and continuous improvement initiatives. Qualifications: High school diploma or equivalent required; additional education or call center experience preferred. Strong verbal communication, active listening, and problem-solving skills. Ability to navigate multiple systems while maintaining accuracy and attention to detail. Dependable, punctual, and able to perform effectively in a high-volume call environment. Job Details: Contract to Hire 100% Onsite Pay $19-$22 an hour depending on experience If you are interested, please apply and submit your resume. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.
The Call Center Representative is responsible for handling inbound and/or outbound customer interactions, resolving inquiries, and providing accurate information in a fast-paced, customer-focused environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks while delivering high-quality service. This is a Contract to Hire opportunity located near Schaumburg, IL. Key Responsibilities: Handled inbound and outbound calls to assist customers with inquiries, requests, complaints, and service issues. Provided accurate information regarding products, services, policies, and procedures while maintaining professionalism and empathy. Documented customer interactions, account updates, and resolutions accurately in call center or CRM systems. Resolved issues efficiently by following established guidelines and escalating complex matters when appropriate. Met or exceeded performance metrics related to call quality, productivity, and customer satisfaction. Collaborated with team members and supervisors to support service goals and continuous improvement initiatives. Qualifications: High school diploma or equivalent required; additional education or call center experience preferred. Strong verbal communication, active listening, and problem-solving skills. Ability to navigate multiple systems while maintaining accuracy and attention to detail. Dependable, punctual, and able to perform effectively in a high-volume call environment. Job Details: Contract to Hire 100% Onsite Pay $19-$22 an hour depending on experience If you are interested, please apply and submit your resume. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.