Call Center Representative
Alphabe Insight Inc, Houston, TX, United States
At
Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description Position Overview The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and delivering efficient, high-quality customer support.
Key Responsibilities
Answer incoming calls and respond to customer inquiries
Make outbound calls for follow-ups, outreach, or surveys
Provide accurate information about products, services, or promotions
Resolve customer concerns or elevate issues when necessary
Document all customer interactions in the system
Follow communication scripts, procedures, and service standards
Meet performance metrics such as call quality and response time
Qualifications
Strong verbal communication and active listening skills
Customer-focused mindset and problem-solving abilities
Ability to remain calm and professional under pressure
Basic computer and data entry skills
Strong organizational and multitasking abilities
Team-oriented and reliable
Additional Information Competitive weekly pay
Opportunities for career growth and advancement
Hands-on training and mentorship
Collaborative and supportive work environment
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Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description Position Overview The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and delivering efficient, high-quality customer support.
Key Responsibilities
Answer incoming calls and respond to customer inquiries
Make outbound calls for follow-ups, outreach, or surveys
Provide accurate information about products, services, or promotions
Resolve customer concerns or elevate issues when necessary
Document all customer interactions in the system
Follow communication scripts, procedures, and service standards
Meet performance metrics such as call quality and response time
Qualifications
Strong verbal communication and active listening skills
Customer-focused mindset and problem-solving abilities
Ability to remain calm and professional under pressure
Basic computer and data entry skills
Strong organizational and multitasking abilities
Team-oriented and reliable
Additional Information Competitive weekly pay
Opportunities for career growth and advancement
Hands-on training and mentorship
Collaborative and supportive work environment
#J-18808-Ljbffr