HECM AMBASSADOR
Folio Association Management, Miami, FL, United States
HECM Ambassador
The Ambassador is responsible for leading daily lobby operations to ensure a seamless, welcoming, and high-quality guest experience in a condo-hotel hybrid environment. This role requires operational leadership, hands-on guest interaction, proactive problem-solving, and mentoring other team members to deliver exceptional service. Job Duties: Make every interaction a positive experience for guests and team members. Act as the primary point of contact for complex guest or resident inquiries and service requests. Anticipate guest needs and proactively address potential service issues. Model exemplary hospitality behaviors, setting the standard for the Hotel team. Collaborate with housekeeping, restaurant, engineering, security, valet, and other departments to resolve guest-impacting issues efficiently. Maintain consistent follow-up on guest concerns to ensure satisfaction. Maintain accurate records of incidents, work orders, and guest feedback. Ensure lobby and public areas are organized, safe, and presentable at all times. Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency. Support cross-departmental Maintain a polished appearance and friendly and professional demeanor at all times. Convey a consistently upbeat, welcoming, and genuine attitude. Uphold confidentiality regarding guest, resident, and company information Qualifications: High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must! Strong interpersonal, communication, and problem-solving skills. Ability to handle guest complaints and escalations diplomatically. Tech-savvy: familiarity with property management systems, work order platforms, and communication tools. Flexible schedule, including weekends, holidays, and varied shifts. Minimum 3 years of experience in hospitality, front desk, or guest relations preferred. Bilingual (English/Spanish) preferred. Genuine, thoughtful, and attentive care toward guests, residents, and team members. Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism. Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.
The Ambassador is responsible for leading daily lobby operations to ensure a seamless, welcoming, and high-quality guest experience in a condo-hotel hybrid environment. This role requires operational leadership, hands-on guest interaction, proactive problem-solving, and mentoring other team members to deliver exceptional service. Job Duties: Make every interaction a positive experience for guests and team members. Act as the primary point of contact for complex guest or resident inquiries and service requests. Anticipate guest needs and proactively address potential service issues. Model exemplary hospitality behaviors, setting the standard for the Hotel team. Collaborate with housekeeping, restaurant, engineering, security, valet, and other departments to resolve guest-impacting issues efficiently. Maintain consistent follow-up on guest concerns to ensure satisfaction. Maintain accurate records of incidents, work orders, and guest feedback. Ensure lobby and public areas are organized, safe, and presentable at all times. Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency. Support cross-departmental Maintain a polished appearance and friendly and professional demeanor at all times. Convey a consistently upbeat, welcoming, and genuine attitude. Uphold confidentiality regarding guest, resident, and company information Qualifications: High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must! Strong interpersonal, communication, and problem-solving skills. Ability to handle guest complaints and escalations diplomatically. Tech-savvy: familiarity with property management systems, work order platforms, and communication tools. Flexible schedule, including weekends, holidays, and varied shifts. Minimum 3 years of experience in hospitality, front desk, or guest relations preferred. Bilingual (English/Spanish) preferred. Genuine, thoughtful, and attentive care toward guests, residents, and team members. Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism. Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.