Customer Service Representative
SA Technologies, Prescott Valley, AZ, United States
Unlock New Career Opportunities with SA Technologies Inc.
We’re Hiring:
Customer Service Representative
At SA Technologies Inc., we believe in turning career aspirations into reality. As a CMMI Level 5 and Great Place to Work® Certified global IT consulting and services company—and recognized as one of the Best Places for Women—we are committed to building an inclusive, supportive, and high-performance workplace.
Job Description Job Title:
Customer Service Representative
Location:
Prescott Valley 86314
Duration:
9 months to extension
Direct Client:
Pay Rate:
$16/hr on W2 without Benefits
Position Type:
Staff Augmentation
Hours/Week:
40
Billing Type:
Hourly
Shift:
Day
Projected Start Date:
04/20/2026
Start Time:
8:00 AM
Projected End Date/Duration:
01/18/2027
End Time:
5:00 PM
Position Description
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints:
Provide a service such as a license, registration, title, permit, or program eligibility information.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems, conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis.
Required Skills
Follows established guidelines.
Solving difficult customer service complaints/problems.
Customer Service Experience.
Why SA Technologies Inc.?
Empowering Work Environment: A Great Place to Work, especially celebrated as one of the Best Places for Women.
Excellence and Quality: A CMMI Level 5 Company, ensuring operational and service excellence.
Globally Acclaimed: A Microsoft Gold Partner and Google Partner, with over 20 years of global IT consulting and Development solutions delivery.
Have queries? We’re here to assist you! Chat live with our recruiter or connect with the job owner directly:
Email:
suraj.dinda@satechglobal.us
Embark on a rewarding journey together with us! At SA Technologies Inc., your journey begins with a friendly technical assessment, providing a stage to highlight your unique skills.
#J-18808-Ljbffr
Customer Service Representative
At SA Technologies Inc., we believe in turning career aspirations into reality. As a CMMI Level 5 and Great Place to Work® Certified global IT consulting and services company—and recognized as one of the Best Places for Women—we are committed to building an inclusive, supportive, and high-performance workplace.
Job Description Job Title:
Customer Service Representative
Location:
Prescott Valley 86314
Duration:
9 months to extension
Direct Client:
Pay Rate:
$16/hr on W2 without Benefits
Position Type:
Staff Augmentation
Hours/Week:
40
Billing Type:
Hourly
Shift:
Day
Projected Start Date:
04/20/2026
Start Time:
8:00 AM
Projected End Date/Duration:
01/18/2027
End Time:
5:00 PM
Position Description
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints:
Provide a service such as a license, registration, title, permit, or program eligibility information.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems, conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis.
Required Skills
Follows established guidelines.
Solving difficult customer service complaints/problems.
Customer Service Experience.
Why SA Technologies Inc.?
Empowering Work Environment: A Great Place to Work, especially celebrated as one of the Best Places for Women.
Excellence and Quality: A CMMI Level 5 Company, ensuring operational and service excellence.
Globally Acclaimed: A Microsoft Gold Partner and Google Partner, with over 20 years of global IT consulting and Development solutions delivery.
Have queries? We’re here to assist you! Chat live with our recruiter or connect with the job owner directly:
Email:
suraj.dinda@satechglobal.us
Embark on a rewarding journey together with us! At SA Technologies Inc., your journey begins with a friendly technical assessment, providing a stage to highlight your unique skills.
#J-18808-Ljbffr