Member Service & Sales (Teller)
Mountain America Credit Union, Orem, UT, United States
**LOCATION** Starting competitive pay of $17.50
per hour and can increase depending on experience, plus incentives Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Matching 401K * Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.* Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach* Consistent focus on increasing member satisfaction and account retention* Expected to meet sales and service goals* Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services* Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.* Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach* Represents the credit union in a professional manner, both in dress and in actions* Keeps work area neat and clean* Responds to email/voicemail/missed calls/other communication in a timely manner* Actively participates and completes product knowledge courses* Travel may be required* Complies with all regulations as required by law* Performs other duties as assignedKNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.* Proficient computer operating skills* Understanding of Microsoft Office Suite (Outlook, Word, Excel)* Thorough knowledge of credit union policies, procedures and regulations* Ability to identify lending opportunities and make recommendations.* Ability to cross-sell financial services of the credit union to create exceptional member service* Ability to perform financial calculations* Ability to communicate effectively and persuasively using written and verbal communication* Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently* Ability to stand, walk, kneel and crouch occasionallyFollow @MountainAmericaLife on
and
to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr
per hour and can increase depending on experience, plus incentives Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Matching 401K * Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.* Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach* Consistent focus on increasing member satisfaction and account retention* Expected to meet sales and service goals* Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services* Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.* Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach* Represents the credit union in a professional manner, both in dress and in actions* Keeps work area neat and clean* Responds to email/voicemail/missed calls/other communication in a timely manner* Actively participates and completes product knowledge courses* Travel may be required* Complies with all regulations as required by law* Performs other duties as assignedKNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.* Proficient computer operating skills* Understanding of Microsoft Office Suite (Outlook, Word, Excel)* Thorough knowledge of credit union policies, procedures and regulations* Ability to identify lending opportunities and make recommendations.* Ability to cross-sell financial services of the credit union to create exceptional member service* Ability to perform financial calculations* Ability to communicate effectively and persuasively using written and verbal communication* Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently* Ability to stand, walk, kneel and crouch occasionallyFollow @MountainAmericaLife on
and
to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr