Sales and After Sales Training Curriculum Coordinator
India, Auburn, AL, United States
This curriculum development & training program operations role supports the day-to-day governance, administration, and continuous improvement of OEM/dealer learning and certification programs. This role partners with Sales, Service, Parts, Warranty, Customer Experience (CX), and Training teams to translate capability needs into structured curricula, maintain course/certification accuracy in learning systems, and deliver transparent reporting that supports compliance and network performance.
Primary stakeholders: Sales, Service, Parts, Warranty, CX, Dealer Operations, Training Delivery, Content Development, LMS administrators, reporting/analytics partners, and field teams.
Key Responsibilities:
Administer dealership/OEM certification programs end-to-end (builds, maintenance, audits, rule groups, and compliance monitoring) across role-based learning paths.
Own curriculum/course governance workflows, including course code creation, intake/approval standards, UCI form management, and change control to protect learning data integrity.
Facilitate recurring governance meetings to align stakeholders on priorities, resourcing, scope, timing, and ownership for curriculum and certification updates.
Perform quality control after rule changes and system updates (quarterly/annual/ad hoc), reconcile discrepancies, and document corrective actions.
Develop executive-ready reporting and dashboards (weekly/quarterly/annual), including training-hours analysis, compliance status, and program performance insights.
Coordinate training readiness activities (e.g., T3/launch alignment), ensuring content, communications, and delivery support are synchronized across teams.
Manage program communications and distribution lists to ensure timely, consistent updates to impacted dealerships and internal audiences.
Provide trainer operations support (IT/admin coordination, equipment/wardrobe provisioning, contact lists) and manage trainer fleet/logistics (vehicle orders, maintenance, insurance documentation, and claims).
Key Deliverables & Outputs:
Quarterly and annual certification audits, reconciliation logs, and corrective-action documentation
Executive-ready certification and curriculum presentations
Training-hours analysis, capacity/utilization tracking, and trend insights
Course tracker(s), change logs, and meeting action-item tracking
Basic Qualifications:
Bachelor of Business Administration or another related field -OR- High School Diploma/GED and 10+ years' experiencesupporting automotive training, dealer enablement, certification operations, curriculum governance, or learning program administration
Working knowledge of learning management systems (LMS) and related data structures (courses, curricula, certifications, rules/requirements).
Strong project coordination skills: meeting facilitation, action tracking, stakeholder alignment, and deadline management.
Excellent written communication for program updates and executive-ready summaries.
Preferred Qualifications:
Experience working with OEM/dealership networks across Sales, Service, Parts, Warranty, and CX organizations.
Comfort partnering with cross-functional technical teams (LMS admins/IT) to resolve data and system issues.
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Primary stakeholders: Sales, Service, Parts, Warranty, CX, Dealer Operations, Training Delivery, Content Development, LMS administrators, reporting/analytics partners, and field teams.
Key Responsibilities:
Administer dealership/OEM certification programs end-to-end (builds, maintenance, audits, rule groups, and compliance monitoring) across role-based learning paths.
Own curriculum/course governance workflows, including course code creation, intake/approval standards, UCI form management, and change control to protect learning data integrity.
Facilitate recurring governance meetings to align stakeholders on priorities, resourcing, scope, timing, and ownership for curriculum and certification updates.
Perform quality control after rule changes and system updates (quarterly/annual/ad hoc), reconcile discrepancies, and document corrective actions.
Develop executive-ready reporting and dashboards (weekly/quarterly/annual), including training-hours analysis, compliance status, and program performance insights.
Coordinate training readiness activities (e.g., T3/launch alignment), ensuring content, communications, and delivery support are synchronized across teams.
Manage program communications and distribution lists to ensure timely, consistent updates to impacted dealerships and internal audiences.
Provide trainer operations support (IT/admin coordination, equipment/wardrobe provisioning, contact lists) and manage trainer fleet/logistics (vehicle orders, maintenance, insurance documentation, and claims).
Key Deliverables & Outputs:
Quarterly and annual certification audits, reconciliation logs, and corrective-action documentation
Executive-ready certification and curriculum presentations
Training-hours analysis, capacity/utilization tracking, and trend insights
Course tracker(s), change logs, and meeting action-item tracking
Basic Qualifications:
Bachelor of Business Administration or another related field -OR- High School Diploma/GED and 10+ years' experiencesupporting automotive training, dealer enablement, certification operations, curriculum governance, or learning program administration
Working knowledge of learning management systems (LMS) and related data structures (courses, curricula, certifications, rules/requirements).
Strong project coordination skills: meeting facilitation, action tracking, stakeholder alignment, and deadline management.
Excellent written communication for program updates and executive-ready summaries.
Preferred Qualifications:
Experience working with OEM/dealership networks across Sales, Service, Parts, Warranty, and CX organizations.
Comfort partnering with cross-functional technical teams (LMS admins/IT) to resolve data and system issues.
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