Warranty Claim Assessor
MSX International, Bee Ridge, FL, United States
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry‑leading expertise. We have combined our deep industry expertise with cutting‑edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES
Review warranty documentation for the purpose of validating dealer warranty claims
Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
Track status of a claim under review from submission through completion
Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
Escalate unresolved issues to manager
Track claim payment system for potential issues and review by Client’s claim systems team
Manual review and validation of claims and/or pre‑authorization requests submitted by the dealer network
Validation of requests for repairs by the dealer network
On‑site at customer offices close to Jacksonville, FL airport
WORK ENVIRONMENT Office environment
The noise level in the work environment is usually moderate
Monday – Friday; regular office hours
Qualifications EDUCATION and/or EXPERIENCE
Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred
ASE certification current is preferred
Working experience with automotive dealership operations processes or similar business is preferred
Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred
High school diploma or General Equivalency Diploma (GED) is required
Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required
Language Skills
Full professional proficiency in English is required
Minimum professional proficiency in Spanish is preferred
Mathematical Skills
Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
REASONING ABILITY
Job requires analyzing information and using logic to address work-related issues and problems
PHYSICAL DEMANDS
Call, video, email, message and communicate with dealers and co‑workers
Carry sizeable amounts of paper documents
Organize and archive information both physical and electronic format
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr
Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES
Review warranty documentation for the purpose of validating dealer warranty claims
Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
Track status of a claim under review from submission through completion
Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
Escalate unresolved issues to manager
Track claim payment system for potential issues and review by Client’s claim systems team
Manual review and validation of claims and/or pre‑authorization requests submitted by the dealer network
Validation of requests for repairs by the dealer network
On‑site at customer offices close to Jacksonville, FL airport
WORK ENVIRONMENT Office environment
The noise level in the work environment is usually moderate
Monday – Friday; regular office hours
Qualifications EDUCATION and/or EXPERIENCE
Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred
ASE certification current is preferred
Working experience with automotive dealership operations processes or similar business is preferred
Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred
High school diploma or General Equivalency Diploma (GED) is required
Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required
Language Skills
Full professional proficiency in English is required
Minimum professional proficiency in Spanish is preferred
Mathematical Skills
Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
REASONING ABILITY
Job requires analyzing information and using logic to address work-related issues and problems
PHYSICAL DEMANDS
Call, video, email, message and communicate with dealers and co‑workers
Carry sizeable amounts of paper documents
Organize and archive information both physical and electronic format
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr